UX Researcher (Senior/Staff) Job at Abridge in California

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

The Role

As a user researcher at Abridge, you’ll play a pivotal role in informing how we build products that liberate healthcare professionals from clerical overhead, returning the focus to what’s important: excellent patient care.

Working closely with a multidisciplinary team of data scientists, engineers, clinicians, product managers, and product designers, you will immerse yourself in the workflows and needs of our key stakeholders, including doctors, nurses, administrators and patients, and distill key insights to pave a path forward for innovative product development.

What You'll Do

1. Conduct in-depth user interviews, on-site shadowing, and usability testing sessions to understand how doctors and other clinicians currently use Abridge, as well as their unmet needs and aspirations.
2. Synthesize your findings into actionable recommendations that guide the product vision and roadmap.
3. Collaborate with our client success team to monitor new product features and iterations, using a mix of qualitative and quantitative methods.
4. Explore insights, analytics & other output from our data science and machine learning researchers to validate your hypotheses and support your storytelling.
5. Partner with product management & design to translate findings into flows, wireframes, and prototypes that can be validated with end users.
6. Evangelize a user-centered design approach across the organization, building empathy and understanding for our users.

What You'll Bring

1. 5+ years of experience conducting user research to support digital product development, preferably in healthcare or a similarly complex domain.
2. Strong background in user research methodologies, from ethnographic studies to usability testing.
3. Excellent written & visual communication skills to turn research findings and their implications into compelling narratives and recommendations.
4. Tolerance for ambiguity and a love for collaborative exploration.
5. Passion for improving the healthcare experience for both patients and providers.

Bonus Points If…

1. You have experience with multimodal workflows (e.g. voice driven interfaces).
2. You are comfortable guiding discussions & research activities with executive stakeholders.
3. You feel comfortable assisting the product design team in a pinch, creating basic wireframes or prototypes, recommending copy, and participating in critiques.

Base Salary: $165,000 USD - $200,000+ USD per year + Equity

This position requires a commitment to a hybrid work model, with the expectation of coming into the office a minimum of (3) three times per week. Relocation assistance is available for candidates willing to move to San Francisco.

Must be willing to travel up to 10%

Why Work at Abridge?

1. Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI!
2. Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.
3. Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays
4. Equity — For all salaried team members
5. Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from.
6. Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from.
7. Flexible Spending (FSA) & Health Savings (HSA) Accounts
8. Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc.
9. 401k Plan — Contribute pre-tax dollars toward retirement savings.
10. Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees
11. Flexible working hours — We care more about what you accomplish than what specific hours you’re working.
12. Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office.
13. Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment.

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).