User Experience Writer Job at Idaho State Job Bank in Boise

User Experience Writer at Highmark Health in Boise, Idaho, United States Job Description Company : Highmark Health Job Description : JOB SUMMARY This job will establish and maintain copy excellence across our Highmark Health digital products and apps. In this role, you will collaborate with a cross-functional group of designers, product managers, and brand partners to deliver functional and intuitive messaging and microcopy that guides our users to success. ESSENTIAL RESPONSIBILITIES + Clearly define and document the decisions and writing standards utilized while creating the content components (errors messages, instructional guides, promo texts, and notification messages), including accessibility guidelines, and interactions. + Actively contribute to the composition of expressive, scalable and intuitive digital content and microcopy (buttons, links, labels, calls to action), helping our users complete tasks successfully and efficiently. + Collaborate to solve challenging, and at times, emotional healthcare needs with human-centered design thinking, and communicate solutions with language and storytelling that is on brand. + Propose human-centered content changes using data gathered from how users interact with our digital products, while balancing the needs of our business partners and suggested edits from senior subject experts. + Act as an ambassador for content strategy championing and driving cultural change, unafraid to challenge the status quo and reimagine how we do business to deliver superior customer experiences. + Foster collaboration by involving others as early as possible to understand their needs and determine how to improve messaging and position strategies. + Partner to conduct content usability tests, run conversational and interaction prototypes and communicate out those learnings, assessing the user's needs from their behaviors and language. + Other duties as assigned or requested. EDUCATION Required + Bachelor's Degree in Communications, Journalism, Technical Writing, UX Writing, Human-Computer Interaction Content Design, or Digital Content Creation in a relevant field Substitutions + 6 years of related and progressive experience in lieu of Bachelor's degree Preferred + None EXPERIENCE Required + 3 years using writing and communication skills with a proven track record of competent digital content design and understanding of the strategy behind UX writing and how it differs from brand + 1 year writing for mobile and web applications, preferably consumer facin To view full details and how to apply, please login or create a Job Seeker account