Senior Lead, Content Manager, Shared Services

About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role SummaryThe Content Manager will be a key strategic role in the development and implementation of world class employee experience using Service Now and WorkDay technologies. This role is critical in creating, managing, and optimizing content that delivers a consistent, compliant, and intelligent employee experience through the Shared Service Technology model. The primary focus will be creating and commissioning content across the People Team to be delivered to Rivian’s employee base in a consistent and reliable manner with heavy focus on compliance to both external regulatory environment and internal Rivian policy. The Content Manager will leverage AI, automation, and data-driven strategies to develop a robust content ecosystem that supports Rivian's organizational goals and employee development.ResponsibilitiesStrategy & PlanningKey contributor to the development of the shared services strategy leveraging AI and automation to create a world class sustainable employee experience.Create, implement a sustainable catalog of content across the People Team functions.Develop and enforce content guidelines that ensure:Consistent brand voice and messagingAccuracy and relevance to target audiencesCompliance with internal policies and external regulatory requirementsQuality & AccuracyMonitor quality standards and metrics for accuracy, reliability and compliance for the employee experience and adjust content on a regular basis.Create and implement a content calendar for regular audits.Cross Functional CollaborationCollaborating with internal teams (COE’s, HRBP’s, ET, etc) to align content strategy to the broader goals of the People Team organization:Create persona-based employee content experiencesStreamline content creation and distribution workflowsImplement intelligent content recommendation systemsPartnering with internal and external teams to fine tune the model for optimum content outputTraining teams to be “citizen developers” and support agents to the development of the model Continuous ImprovementProactively seek out areas for continuous improvement with COE’s and other stakeholders to refine outputs of the model , creating a “citizen developer” culture.QualificationsBachelor's degree in Human Resources, Business Administration, or a related field; advanced degree preferred.8+ years of progressive experience in HR or Content Management.Proven track record of successfully leading HR projects and/or implementing shared services models.In-depth knowledge and hands-on experience with HR technologies, particularly ServiceNow (especially Knowledge Management module) and Workday, with a strong ability to leverage technology for process workflows optimization and automation.Strong ethical framework for AI and content managementExceptional strategic thinking, problem-solving, analytical, and data-driven decision-making skills.Demonstrated expertise in change management, stakeholder management, and effective communication at all levels.Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.Strong people management skills with a proven ability to build, develop, and inspire high-performing teams.Commitment to continuous learning and professional development in HR best practices and technologies.Equal OpportunityRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.Candidate Data PrivacyRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  Please note that we are currently not accepting applications from third party application services.Job type: FULL TIMECategories: People