Associa is hiring: Assistant Community Manager, HOA in Laurel

Job Description

The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Daily responsibilities:

• Deliver a high degree of professionalism and customer service to residents, homeowners, members of the board, contractors and vendors.
• Interact with homeowners, members of the Board of Directors, vendors, and contractors, in-person, by phone, and emails.
• Research and respond to inquires.
• Manage emails. Enter and update the database with homeowner and community data. Organize and file documents.
• Manage club house reservations and rentals, conduct walk-throughs, collect security deposits, schedule meetings and events, manage and update the clubhouse rental calendar.
• Coordinate and schedule maintenance requests, contractors, and maintenance technicians onsite.
• Assist in assembling board meeting packages.
• Draft and send out weekly newsletters to homeowners in the community.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Maintain HOA guidelines of the community.Assist General Manager with implementation of Board policy and directives within the scope of the management agreement. Issues violation letters to homeowners and follow-up to ensure corrected.
• Assist with other projects as assigned.

Requirements

• 2+ years of community association experience preferred; administrative and customer service experiences are required.
• Excellent communication skills (written and oral) and conflict resolution techniques.
• Customer service driven and team oriented with a consultative approach when assisting others.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Self-motivated, proactive, and takes the initiative. Communicates updates and follows up with the General Manager.

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Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.