Tailored Management is hiring: Content Operations Manager III in San Francisco

Content Operations Manager III 12+ Months Contract with extension Locations: Bay, SF, LA, TX, NYC, Seattle, or Remote. If near an office, to come in a few times a month. Pay Range: $60/hr to $67/hr Responsibilities: Plan, direct, and coordinate creative projects with an external vendor Oversee the communication between internal stakeholders and external vendor, and lead project milestones and deliverables Present and explain proposals, reports and findings to internal stakeholders nalyze program scope, technology, resource needs and market demand, to plan and assess the feasibility of projects Review and recommend or approve contracts and cost estimates, POs and budgeting Work closely with Policy, Privacy, Legal, Developer Relations Engineering, TPMs and Comms teams to identify gaps in resources, education and experience for third party developers Propose solutions for those gaps by working with relevant partners, external vendor, and advocating for platform level solutions to common issues Manage, produce and distribute reports: Voice of Developer, monthly reports, retrospectives, business lookbacks, trends and findings Support the education program's goals by improving the experience, growing engagement and awareness, and actioning gathered feedback Manage post production lifecycle of assets: location + maintenance of education course links and resources (G2M plans, docs pages, canned responses, store ops, dev support) ct as the main point of contact for internal escalations, education and support regarding the developer experience Manage internal operations and process for all developer communications with designated points of contact Provide content scope and strategy for our Trusted Developer Essentials program Help shape and evangelize content standards Develop lightweight, repeatable processes, workflows and content templates that keep the team nimble and successful in a culture that values moving fast and iterating quickly Minimum Qualifications Understanding of the importance of platform requirements Experience managing confidential data Experience working independently and collaboratively Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods Experience with producing metric related reports, utilizing dashboards for insights and data gathering Experience managing and organizing multiple large document files with varying deadlines Excellent verbal and written communication skills Self motivated, persuasive, and analytical Computer knowledge and various programs such as google suite, excel, project management tools Experience managing creative projects with multiple stakeholders, leading meetings and project milestone plans Experience with supporting and growing programs (education or otherwise) Knowledge of educational experiences, engagement and awareness strategies, and copywriting/communications experience Preferred Qualifications Experience generally supporting compliance programs Experience with working with third party developers or customers Customer service experience Experience with data privacy, platform policies, and app review processes Experience working in a global, large-scale, complex, fast-paced environment and dealing with ambiguity Experience in continuous improvement Familiarity with the VR or gaming industry Education/Experience: Bachelor's degree in a technical, liberal arts, legal or business-related field Experience in developing content Working in compliance or a regulatory environment (preferred) Experience in tech (preferred) Typical day in the role: • Connect with external vendor on project status, gather outstanding requirements, follow up with internal stakeholders for required inputs • Gather insights from previous month and put into a report; notice trends and provide actionable take aways to improve metrics • Bring up an education opportunity to the team, gather alignment and next steps • Make updates to an existing published guide, inform stakeholders • Participate in a team activity - regular meeting or Friday VR time as an example! Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.