Primecare Home Care Services is hiring: Health Coach Marketer in Thomson

About Just Care Home Care:
Just Care Home Care is a boutique home care agency dedicated to providing personalized, compassionate care that enhances the quality of life for our clients. We prioritize compassion in every interaction, ensuring clients feel understood, respected, and comforted by our empathetic team. With a strong commitment to integrity, we uphold the highest ethical standards, promoting transparency, honesty, and accountability in all our relationships. Our approach also focuses on empowerment, involving clients and their families in care decisions to encourage independence and preserve dignity. At Just Care Home Care, we are committed to being a trusted partner, fostering autonomy and enhancing well-being through our compassionate, ethical, and empowering care.

Position Summary:
Under the direction and supervision of the Executive Director, the Health Coach implements branding, marketing strategies and coaching that support Just Care Home Care Services and its Field Training Offices. The Health Coach supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. This individual provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones at home. Support and resources are provided via phone and digital chat technology, using evidence based methods of care that address both health care and social needs.

Responsibilities:

• Drive client growth and aid client retention to increase client base by 100 additional clients.
• Actively recruit new SFC members, create brand presence throughout your assigned area.
• Support clients eligible for the Elderly and Disabled Waiver Program (EDWP), ensuring they receive in-home and community-based services as an alternative to nursing home care.
• Work to lower hospitalization rates by effectively managing caregiver communication and addressing medical needs.
• Engage, motivate, coach, and educate caregivers via phone and digital technology
• Assess caregiver and care recipient needs; coach and empower caregivers to develop and achieve goals
• Conduct check-ins on a monthly or as needed basis.
• Track and manage program referrals/participation to support state and company growth, providing program specific information as needed
• Research opportunities for referral to external supports and services
• Communicate with key referral sources, case managers, physician offices, hospitals to spread word about SFC and to service their members.
• Document and report on coaching activity with a focus on quality and outcomes; make recommendations as appropriate
• Collaborate with consumers & caregivers to complete QA compliance items on a monthly basis (virtual home visits, 30 day care plan review, 6 month annual reviews, etc.)
• Escalate issues when appropriate to the coaching manager as it pertains to consumer changes in status.

Day-to-Day Activities:

• Conduct community visits and marketing efforts.
• Collaborate with case managers and caregivers to manage referrals and ensure EDWP services are coordinated effectively.
• Manage documentation in Caryfy and maintain accurate records.
• Facilitate new client admissions and oversee the referral process.
• Communicate changes such as services placed on hold, client discharges, and resumption of services after hospital discharges.
• Ensure seamless transitions for clients through effective collaboration with caregivers and case managers.
• Place yard signs and maintain reliable transportation for outreach efforts.
• Build relationships with case management companies, churches, elderly living facilities, and housing authorities to strengthen referral networks.

Qualifications:

• 3 to 5 years of experience in home health marketing, case management, health coaching and/or experience working with elderly and disabled.
• CNA or LPN experience is preferred.
• Bachelors degree in a related discipline or equivalent work experience in Social Work, Behavioral Health is preferred.
• Prior experience working with clients in a home based setting.
• Exceptional active listening and communication skills with strong empathy.
• Tech savvy with comfort using (and teaching others to use) mobile apps.
• Ability to multitask in a multi system environment; proficiency with Microsoft Office required; case management experience a plus.
• Thrives in a fast paced, start-up environment.
• Bilingual is a plus (Spanish).

Flexible work from home options available.