Designer Inside Sales

Description

Springs Window Fashions has been part of the window treatments industry since 1939. Headquartered in Middleton WI, we have over 9,000 associates and 18 locations worldwide.  Our products are available in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings.  Our company is privately owned with products marketed across a broad portfolio of brands including Bali, Graber, SunSetter and Mecho. 

The Best Experience Company 

We pride ourselves as “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you! 

Our Department

The inside sales team is responsible for meeting or exceeding budgeted sales of Springs Window Fashions products to home fashions dealers / interior decorators / designers and builders within their assigned territory. All while soliciting and maintaining favorable contacts with current and potential dealers / decorators / designers and builders within a sales territory.

Mission

This role will be responsible for communicating with customers, understanding their needs, and ensuring a smooth sales process. This position also entails presenting and promoting the full line of Graber products to dealers within an assigned account base with the objective to generate meaningful and substantial sales growth.

Objectives

• Primarily utilizing telephone, e-mail, and virtual methods, develop meaningful relationships with customers to encourage trust and loyalty.
• Maintain dealer programs for discounts, sample, and display costs with all sales contacts.
• Maintain dealer interaction standards with 60%+ phone-time per day.
• Answering dealer’s questions and sending additional information via email (Promotions, New products, etc.)
• Consistently gather, record and report information relating to competitor activity including product introductions, pricing and discounts and marketing programs in the CRM database. 
• Set and meet sales goals and objectives aligned with organization goals established by leadership.
• Structure activities which drive dealer relationship development, product and sales training and sales growth.
• Solicit and engage in online product reviews with all dealers. Provide training to dealer staff as an on-going element of the vendor-dealer relationship.
• Strong phone presence and experience dialing dozens of calls per day
• Maintain up to date call details and communicate dealer updates to appropriate departments which may include the Finance, Customer Service, CRM, Product Management, and Marketing departments.

Requirements

What We’re Looking For 

• Associate’s degree in general studies or business preferred.
• Window treatment or Interior design background is ideal.
• Technical aptitude with Web conferencing, PowerPoint and Excel
• Public speaking, presentation and facilitation skills required.
• Ability to communicate effectively in person, over the phone, and in writing.
• Effective professional sales presentation, discovery, and closing skills
• Initiative and drive to succeed in the window fashion industry
• Must have excellent sales personality - even tempered, aggressive, sincere, outgoing and friendly
• Proficient in Microsoft Office
• Represent Springs in a manner that adds value to the product offering

 How We Work to Deliver a Best Experience: Our Behavioral Competencies 

• Ensures Accountability – Holding self and others accountable to meet commitments
• Drive Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Instill Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Drive Results – Consistently achieving results, even under tough circumstances
• Consumer/Customer Focus – Building strong customer relationships and delivering on customer-centric solutions
• Critical Thinking – Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations
• Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement