Technical Writer Job at Illinois Tool Works in Troy

Job Description:

Company Description

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Job Description

This position is responsible for creating and revising Hobart technical documentation needed by technicians for supporting all product line(s). Interacting with Engineering, Marketing, Product Support teams and others to gather needed data and standards to create required documents.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Within assigned areas of responsibility, create and develop technical documentation for Hobart commercial food equipment. Work collaboratively with other teams (including Engineering, Marketing, Product Support, etc.) to gather data and standards needed to complete assigned projects. Assist as needed to help create a better service organization for Hobart.

• Develop parts catalogs and write technical service material such as Service Manuals and other service documentation needed to support the field service organization.
• Update existing parts catalogs and service manuals as submitted by Engineering, Product Support, Service Parts Distribution Center, and Technicians.
• Create and maintain excellent working relationships with all teams associated with projects assigned.
• Provide recommended parts lists for manuals working with Product Support team to define Build of Materials (BOM).
• Work within project timelines to be ready for production releases.
• Assist in maintaining the consistency of standards within the Technical Publications department and across the Field Support and Training teams.
• Interpret and react to engineering change notices which impact service parts in Technical Information System (TIS).
• Compile and update information as needed in TIS.
• Prepare service readiness for new product introduction and significant existing product changes as they relate to company training needs.
• Ensure all parts catalogs and service documentation demonstrates safe practices. (Eighty percent of time spent performing this duty)

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• Bachelor's degree in Technical Communication, Mechanical, Electrical, or other Engineering discipline.
• 2 or more years of Technical Writing / Parts Illustrator creation and development
• Computer Skills: Microsoft Office;
• Adobe Acrobat, Captivate, Illustrator, Photoshop
• Strong written and interpersonal communication skills

Desired Education/Experience

• Proficient in Microsoft such as Excel, Word, and PowerPoint.
• Proficient in Adobe programs such as Illustrator, Photoshop, Captivate, and Acrobat Professional.
• Proficient in Solid Works, Pro E, Creo, Inventor or other engineering software:
  • Exploded-view parts illustrations
  • Schematic diagrams
  • Wiring diagrams
• Broad understanding of managing databases and server understanding
• Strong written and verbal communication skills

Certificates and Licenses

Job -Specific Knowledge

• Performs mechanical and substantive edits, correcting grammar, technical usage, content, and organizational problems in documents.
• Performs proofreading, grammar, and full edits on technical, general-audience, and administrative documents.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies.

• Leadership and effective interpersonal communication skills.
• Ability to complete job requirements on schedule, as well as the ability to communicate job status to management, fellow associates, and the client.
• Works simultaneously on multiple projects, independently setting work priorities to meet changing deadlines and scope-of-work definitions.
• Demonstrates competency in the application of engineering and Adobe products graphic design software.
• Strong analytical skills with the ability to view and analyze a situation from a very logical, systematic perspective and provide appropriate solutions.
• Technical Aptitude - Ability to use essential technology and software for instructional and communication purposes.
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Edit, re-write, or produce original writing.
• Flexibility - Ability to adapt quickly to changing demands, assignments, and circumstances.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is:

• Regularly required to remove parts from equipment to take pictures

• Frequently required to sit for extended period of time.
• Occasionally required to:
  • Exposure to noise, heat, cold, slippery, wet conditions
  • Kneel, squat, bend push/pull
  • Lift 10-25lbs with or without assistance

Working Conditions

• Position performed primarily in an office setting
• Customer sites and conditions will vary based on industry and product
• Up to 5% travel

Why work for us?

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Extensive on-the-job, online, and classroom training
• Service vehicle, uniforms, and safety equipment provided
• Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.