Senior Product Marketer Job at Pylon Labs in San Francisco

Become the first Product Marketer at Pylon.

We're a startup based in San Francisco backed by a16z, General Catalyst, and Y Combinator.

We're building the next-generation customer support platform.

We're growing exceptionally fast. In two years we've gone from 0 to 396 customers with current pipeline almost all inbound.

Our market is massive. We compete with giants like Salesforce Service Cloud ($8.3B/yr) and Zendesk ($1.3B/yr).

Your job is to become the Pylon product expert and help educate the prospects and customers on how it works.

The Product

• We're building the first customer support platform built for B2B companies
• We fully replace support platforms like Zendesk, Intercom, Salesforce Service Cloud
• Our customers are early-stage B2B tech companies
• Checkout the demo video on our website (usepylon.com) or our docs (docs.usepylon.com)

1. Post product updates 5x/week on LinkedIn & X (example)
2. Write case studies
3. Create product guides, blog posts
4. Kickstart Pylon Academy
5. Manage our product documentation
6. Manage our marketing site
7. (loose) Assist with sales collateral

• Full team is 20+ people and growing quickly
• You'd be under the GTM team which consists of 2 AEs, 1 growth marketer, and 1 founder
• Located in-person in San Francisco (690 5th st)
• Series A, $20M raised to date

• You've done the role before and can work autonomously
• You're a clear and concise writer
• Be able to write in a startup-friendly, "non-corporate" and "non-marketing" tone
• 2+ years product marketing experience
• 2+ years working at a B2B SaaS startup
• Located in the SF and excited to work in-person 5x / week
• Excited about working at an early stage startup

• You have good design sense