Encore is hiring: Event Technical Specialist (Audio, Video, & Lighting)-Producti

Position Overview

The Technical Specialist is responsible for the technical setup and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Key Job Responsibilities

Equipment Operation

1. Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
2. Troubleshoots technical issues and resolves problems quickly as they arise.
3. Complies with all Company security and safety measures.
4. Ensures equipment is secure from theft and/or damage when in use.

Customer Service

1. Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
2. Maintains a positive relationship with all clients through effective communication.
3. Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
4. Understands and fosters the hotel/client relationship.

Training/Staff Development

1. Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
2. Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
3. Develops self as subject matter expert in discipline of specialty.
4. Stays current with technology and industry trends.

Event Supervision

1. Performs advanced work (pre/during/post event) with operations team members.
2. Supervises and directs other technicians during an event.

Equipment Maintenance

1. Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
2. Performs inventory and forecasting of equipment needs.

Job Qualifications

1. Bachelor’s Degree is preferred.
2. 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
3. 3-4 years of customer service or hospitality experience is preferred.
4. Internal Team Members must meet all Training requirements to be eligible to apply for this role. Technical 1-Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Experience must be signed off by DPM or higher.
5. New Encore team members must validate/complete all Training requirements within 60 days of hire.
6. Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
7. Strong customer, client, and coworker interface experience and abilities.
8. A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirements may need to be met if applicable.
9. Must be able to lift 50 lbs.

Deliver World Class Service

1. Hospitality
2. Ownership

Do The Right Thing

1. Demonstrates Self-Awareness

Drive Results

1. Ensures Accountability

See The Big Picture

1. Decision Quality
2. Manages Complexity

Value People

1. Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Qualifications Education

Required

High School

Behaviors

Preferred

Team Player:

Works well as a member of a group

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter:

Inspired to perform without outside help

Flexibility:

Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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