Productive
Productive is hiring: Audio-Visual Project Manager in Alexandria
Productive, Alexandria, VA, US, 22314
Job Description
Job Description
Benefits:
Position Overview:
The Audio-Visual Project Manager will lead a team of AV/IT technicians and material handlers to provide comprehensive audio-visual and information technology support for corporate meetings, presentations, and events at the National Science Foundation (NSF). This role requires excellent management and communication skills, the ability to multitask, and a strong technical background in AV/IT systems.
Key Job Responsibilities:
If you are passionate about technology and have a keen eye for detail, we encourage you to apply for this exciting opportunity as an Audio-Visual Project Manager. Join us in delivering exceptional audio-visual experiences!
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Position Overview:
The Audio-Visual Project Manager will lead a team of AV/IT technicians and material handlers to provide comprehensive audio-visual and information technology support for corporate meetings, presentations, and events at the National Science Foundation (NSF). This role requires excellent management and communication skills, the ability to multitask, and a strong technical background in AV/IT systems.
Key Job Responsibilities:
- Lead and manage a team of 8 AV/IT technicians and material handlers.
- Provide guidance, training, and support to ensure high-quality service delivery.
- Schedule and coordinate technicians, staff, and guest speakers to meet the needs of each conference.
- Set up and install AV equipment, including sound systems, video equipment, microphones, projectors, and video monitors.
- Provide technical support for broadcasting, conferencing, and audiovisual presentations.
- Initiate and manage online platforms such as Zoom, Cisco, and Crestron for meetings.
- Test and resolve equipment issues, diagnose and correct media system problems, and ensure equipment is installed according to designated layouts.
- Manage an accurate calendar schedule for all performances, rehearsals, and meetings.
- Monitor sound feeds to ensure quality and coordinate audio feeds with television images.
- Research potential equipment purchases and manage equipment repairs.
- Maintain inventory of AV equipment and ensure proper storage and transfer.
- Provide in-person technical support when requested by customers.
- Process customer requests for service, provide initial troubleshooting support, and escalate issues to appropriate IT staff if necessary.
- Train customers on the use of AV and IT equipment and services.
- Work with staff and presenters to establish cues and directions for professional productions.
- Attend weekly meetings to review room schedules and advise on overlapping or technician coverage.
- Implement and document process improvements to enhance service delivery.
- Ensure deliverables are timely and accurate.
- Maintain effective communication and customer service skills among team members.
- Develop and maintain a Quality Control Plan to ensure services are performed in accordance with the Statement of Work (SOW).
- Proven experience leading a team in a technical support environment.
- Strong technical background in AV/IT systems, including Crestron, VBrick, Zoom, MS Teams, and Cisco.
- Excellent communication and customer service skills.
- Ability to multitask and manage multiple projects simultaneously.
- Certification as a Certified Technology Specialist (CTS or CTS-I) is preferred.
- Familiarity with industry standards-based video-conferencing and collaboration technologies.
If you are passionate about technology and have a keen eye for detail, we encourage you to apply for this exciting opportunity as an Audio-Visual Project Manager. Join us in delivering exceptional audio-visual experiences!