Apple
Content Strategy Lead, Marcom Job at Apple in Sunnyvale
Apple, Sunnyvale, CA, United States, 94087
Content Strategy Lead, Marcom
Sunnyvale,California,United States
Marketing
Marcom is the creatively-led global team that oversees Apple’s consumer facing marketing. We ensure the flawless development and execution of world-class communications across all media and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing and commerce experiences. We are seeking a highly skilled strategic leader to oversee our content strategy team within Marcom. This team works deep in our interactive organization, helping our customers discover, learn about and shop for Apple in inspiring and personal ways.
Description
A successful candidate will embed within Marcom’s interactive organization. This team works daily to shape the right audience opportunities and translate them into compelling digital experiences, product stories, messages, and formats, in collaboration with Marcom’s interactive designers and data scientists. The content strategy lead will oversee a team responsible for content strategy across marketing and commerce interfaces including Apple.com, partner digital channels, direct marketing communications, the Apple Store App, and in-store digital experiences. Key Responsibilities: - Deliver innovative, customer-centric content strategies, taking into account different product, audience, and market dynamics - Partner with creatives to craft the most exciting, compelling ways to bring each of our hero product lines to life - Articulate and connect customer journeys across Apple and partner digital commerce platforms, from browsing to buying and beyond, recognizing nuances by line of business - Discover and define our work through content assessments, audits, and gap analyses - Advise on a variety of content activities and documentation including content maps and models, information architecture, taxonomy, metadata, messaging hierarchy and personalization frameworks - Establish and communicate requirements for content systems and governance across lines of business - Deep partnership with research, data, analytics and technology functions to develop the measurement frameworks and tools that enable a culture of experimentation and learning - Participate in UX research, competitive/comparative review, and usability testing - Collaborate with the broader strategic organization at Apple to identify future-facing business and customer opportunities for growth - Lead and set standards for the broader content strategy team; understand their skill sets, strengths, and areas for development - Communicate the work of the team with clarity and confidence within Marcom, and the broader Apple organization. Exceptional presentation skills a must
Minimum Qualifications
10+ years experience in content strategy/content design, with an emphasis on user experience, digital platforms, journeys and commerce
5+ years of management experience leading a team of content strategists and/or designers
Samples of strategic deliverables or case studies
Key Qualifications
Preferred Qualifications
Proven track record of delivery of transformative content strategy from within a brand-side marketing organization
Expertise driving strategic alignment, prioritization and requirement gathering with a diverse range of business partners
Expertise crafting compelling narratives, communicating only what is necessary
Expertise in the technology category
Ability to shape and drive organizational change across teams
Education & Experience
Additional Requirements
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $222,600 and $334,900, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
Apple Footer
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Sunnyvale,California,United States
Marketing
Marcom is the creatively-led global team that oversees Apple’s consumer facing marketing. We ensure the flawless development and execution of world-class communications across all media and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing and commerce experiences. We are seeking a highly skilled strategic leader to oversee our content strategy team within Marcom. This team works deep in our interactive organization, helping our customers discover, learn about and shop for Apple in inspiring and personal ways.
Description
A successful candidate will embed within Marcom’s interactive organization. This team works daily to shape the right audience opportunities and translate them into compelling digital experiences, product stories, messages, and formats, in collaboration with Marcom’s interactive designers and data scientists. The content strategy lead will oversee a team responsible for content strategy across marketing and commerce interfaces including Apple.com, partner digital channels, direct marketing communications, the Apple Store App, and in-store digital experiences. Key Responsibilities: - Deliver innovative, customer-centric content strategies, taking into account different product, audience, and market dynamics - Partner with creatives to craft the most exciting, compelling ways to bring each of our hero product lines to life - Articulate and connect customer journeys across Apple and partner digital commerce platforms, from browsing to buying and beyond, recognizing nuances by line of business - Discover and define our work through content assessments, audits, and gap analyses - Advise on a variety of content activities and documentation including content maps and models, information architecture, taxonomy, metadata, messaging hierarchy and personalization frameworks - Establish and communicate requirements for content systems and governance across lines of business - Deep partnership with research, data, analytics and technology functions to develop the measurement frameworks and tools that enable a culture of experimentation and learning - Participate in UX research, competitive/comparative review, and usability testing - Collaborate with the broader strategic organization at Apple to identify future-facing business and customer opportunities for growth - Lead and set standards for the broader content strategy team; understand their skill sets, strengths, and areas for development - Communicate the work of the team with clarity and confidence within Marcom, and the broader Apple organization. Exceptional presentation skills a must
Minimum Qualifications
10+ years experience in content strategy/content design, with an emphasis on user experience, digital platforms, journeys and commerce
5+ years of management experience leading a team of content strategists and/or designers
Samples of strategic deliverables or case studies
Key Qualifications
Preferred Qualifications
Proven track record of delivery of transformative content strategy from within a brand-side marketing organization
Expertise driving strategic alignment, prioritization and requirement gathering with a diverse range of business partners
Expertise crafting compelling narratives, communicating only what is necessary
Expertise in the technology category
Ability to shape and drive organizational change across teams
Education & Experience
Additional Requirements
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $222,600 and $334,900, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
Apple Footer
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .