Job ID: 2869175 | Amazon Development Center U.S., Inc.
Are you a writer who loves to code? Are you excited about diving deep into AI concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a programmer writer to support Amazon AI services. These services include Amazon SageMaker, which is our flagship machine learning service, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting-edge Generative AI and Machine Learning technologies.
Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!
Key Job Responsibilities
- Author and deliver high-quality conceptual and procedural content, API reference documentation, and code examples.
- Develop, negotiate, and drive content strategy in alignment with product strategy and Amazon content guidelines.
- Work with customer feedback, use website and content engagement data, and direct your analysis and insights into improving content performance and strategy.
- Advocate for optimal customer experiences, dive deep to develop domain expertise, and function as the first customer for your products.
- Work with other writers to improve how we write, hire and develop talent, and identify and drive opportunities to boost team efficiency.
A Day in the Life
Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
About the Team
The AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
BASIC QUALIFICATIONS
- Strong written and verbal communication skills.
- Background in machine learning (ML) or generative AI.
- Familiarity with ML-ready or RAG-ready content architecture.
- Experience developing content for LLM ingestion.
- Experience working with XML, markdown, or HTML.
- Familiarity with using and following a style guide.
- Experience designing, planning, and delivering content for a technical audience.
- Experience working directly with teams of software engineers and product managers.
PREFERRED QUALIFICATIONS
- Strong written and verbal communication skills.
- Background in machine learning (ML) or generative AI.
- Familiarity with ML-ready or RAG-ready content architecture.
- Experience developing content for LLM ingestion.
- Experience working with XML, markdown, or HTML.
- Familiarity with using and following a style guide.
- Experience designing, planning, and delivering content for a technical audience.
- Experience working directly with teams of software engineers and product managers.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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