SysMind Tech
Video Contant Engineer Job at SysMind Tech in Cupertino
SysMind Tech, Cupertino, CA, United States, 95015
Job Summary
Digital Supply Chain Content Engineering is tperson intersection of content (Video, Apps, Books, Music) processing, CMS tools and process support. This job covers technical operations and support of audio and video products, with an emphasis on live streaming and HLS.
This role takes on many forms from ticket investigation, to content and live stream investigations, to identifying code and system issues for fix.
Key Qualifications:
•Experience diagnosing technical issues
•Experience with SQL, XML
•Familiarity with digital media files and content
•Knowledge of video ecosystem and delivery of large scale video
•Experience with live video services
•Knowledge of process management, metrics and KPIs
•Experience with Java programming, scripting (great but not required)
•Excellent interpersonal skills, ability to understand technical concepts and communicate with non-technical customers
•Self motivated, constantly looking for areas of improvement
•Customer focus
Day-to-day responsibilities:
•Evening and Weekend coverage for live events and sports
•troubleshooting live streams as well as post event asset processing
•Serving as tperson primary point of contact for all technical groups and customers to address support issues and requests
•Sometimes P1 high severity issues with immediate SLA
•Reporting, monitoring and troubleshooting tperson content ingestion/encoding pipeline for all Apple Media Products
•Conducting technical analysis of incidents, performing root cause investigation and review with technical teams
•Communicating with production teams in planning for systems resources and tracking time-sensitive content
•Analyzing workflows, filing detailed bug reports and providing QA test plans
Education
Digital Supply Chain Content Engineering is tperson intersection of content (Video, Apps, Books, Music) processing, CMS tools and process support. This job covers technical operations and support of audio and video products, with an emphasis on live streaming and HLS.
This role takes on many forms from ticket investigation, to content and live stream investigations, to identifying code and system issues for fix.
Key Qualifications:
•Experience diagnosing technical issues
•Experience with SQL, XML
•Familiarity with digital media files and content
•Knowledge of video ecosystem and delivery of large scale video
•Experience with live video services
•Knowledge of process management, metrics and KPIs
•Experience with Java programming, scripting (great but not required)
•Excellent interpersonal skills, ability to understand technical concepts and communicate with non-technical customers
•Self motivated, constantly looking for areas of improvement
•Customer focus
Day-to-day responsibilities:
•Evening and Weekend coverage for live events and sports
•troubleshooting live streams as well as post event asset processing
•Serving as tperson primary point of contact for all technical groups and customers to address support issues and requests
•Sometimes P1 high severity issues with immediate SLA
•Reporting, monitoring and troubleshooting tperson content ingestion/encoding pipeline for all Apple Media Products
•Conducting technical analysis of incidents, performing root cause investigation and review with technical teams
•Communicating with production teams in planning for systems resources and tracking time-sensitive content
•Analyzing workflows, filing detailed bug reports and providing QA test plans
Education
- Minimum BS in computer science, engineering or related experience