State of Maryland
State of Maryland is hiring: UI PROFESSIONAL V in Maryland Line
State of Maryland, Maryland Line, MD, United States, 21105
Introduction
The Maryland Department of Labor, (MDOL), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional V. This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.
LOCATION OF POSITION
Baltimore County, Maryland.
Main Purpose of Job
Under the supervision of the Manager of Reemployment and Trade Programs and Services for the Division of Unemployment Insurance (DUI), the primary role of the Reemployment Specialist is to oversee activities related to unemployment services, specifically the Reemployment Services and Eligibility Assessment (RESEA), Reemployment Opportunity Workshop (ROW) Programs, and Job Services. This position includes implementing new reemployment initiatives aimed at increasing claimant accountability and facilitating their return to the workforce.
POSITION DUTIES
Applications that meet the minimum and selective qualifications will be referred to the hiring manager for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.
Experience: Eight years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program OR four years of experience in administrative staff or professional staff work and an additional four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program .
Notes:
1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program OR four years of experience in administrative staff or professional staff work for the required experience.
2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required general experience.
SELECTIVE QUALIFICATIONS
Please read the job announcement in its entirety before applying for this recruitment, Applications must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.
1. Minimum of two years' experience in customer service with at least one year of direct telephone communication with the
public/customers.
2. Knowledge of Unemployment Insurance laws and regulations.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
Experience working in one of the following Divisions in the State of Maryland:
SPECIAL REQUIREMENTS
Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
Resumes are acceptable as additional information only. However, the application must be completed in its entirety or it will be subject to rejection.
All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.
For positions that require Bachelor/Master Degree etc:
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.
***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.
BENEFITS
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans' status.
If you are unable to apply online, or encounter difficulty attaching required or optional documentation, You may contact Chevelle Wise 410-230-6293 or submit via email to chevelle.wise@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications, required documentation, and any required addendums may be mailed to:
Maryland Department Of Labor/Office of Administration
Attn: 25-001154-0001 (UI Professional V) CW
100 S. Charles Street, 5th Floor
Baltimore, MD 21201
The MD State Application Form can be found online
Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.
The Maryland Department of Labor, (MDOL), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional V. This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.
LOCATION OF POSITION
Baltimore County, Maryland.
Main Purpose of Job
Under the supervision of the Manager of Reemployment and Trade Programs and Services for the Division of Unemployment Insurance (DUI), the primary role of the Reemployment Specialist is to oversee activities related to unemployment services, specifically the Reemployment Services and Eligibility Assessment (RESEA), Reemployment Opportunity Workshop (ROW) Programs, and Job Services. This position includes implementing new reemployment initiatives aimed at increasing claimant accountability and facilitating their return to the workforce.
POSITION DUTIES
- The Reemployment and Trade Specialist will report directly to the Manager of Reemployment and Trade Program Services at the Maryland Unemployment Insurance (MDUI) office.
- This role involves collaborating with managers and facilitators from the Division of Workforce Development and Adult Learning (DWDAL), as well as staff from the MDUI Claims and Adjudication Center and other partners. The goal is to ensure that the needs of unemployed claimants are met through programs such as RESEA, ROW, TRA, RTAA, and Work Sharing.
- The responsibilities of this position will be carried out with a strong emphasis on compliance with timeliness and accuracy standards for benefit payments. The Specialist will also provide excellent customer service to both claimants and employers.
- Most communication with customers will occur via telephone and email, although there may be occasional in-person meetings. The customers will primarily include unemployed residents of Maryland seeking new employment, employers, DUI management and co-workers, DWDAL management and staff, as well as representatives from other agencies and partners.
Applications that meet the minimum and selective qualifications will be referred to the hiring manager for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.
Experience: Eight years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program OR four years of experience in administrative staff or professional staff work and an additional four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program .
Notes:
1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program OR four years of experience in administrative staff or professional staff work for the required experience.
2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required general experience.
SELECTIVE QUALIFICATIONS
Please read the job announcement in its entirety before applying for this recruitment, Applications must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.
1. Minimum of two years' experience in customer service with at least one year of direct telephone communication with the
public/customers.
2. Knowledge of Unemployment Insurance laws and regulations.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
Experience working in one of the following Divisions in the State of Maryland:
- Unemployment Insurance (MDUI) Claims & Adjudication.
- Workforce Development and Adult Learning (DWDAL) in Special Programs and/or as a RESEA/ROW Workshop Facilitator/Coordinator.
- Knowledge of Unemployment Insurance-related trade benefit programs including but not limited to Trade Readjustment Allowance (TRA), Reemployment Trade and RTAA.
SPECIAL REQUIREMENTS
Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
Resumes are acceptable as additional information only. However, the application must be completed in its entirety or it will be subject to rejection.
All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.
For positions that require Bachelor/Master Degree etc:
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.
***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.
BENEFITS
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans' status.
If you are unable to apply online, or encounter difficulty attaching required or optional documentation, You may contact Chevelle Wise 410-230-6293 or submit via email to chevelle.wise@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications, required documentation, and any required addendums may be mailed to:
Maryland Department Of Labor/Office of Administration
Attn: 25-001154-0001 (UI Professional V) CW
100 S. Charles Street, 5th Floor
Baltimore, MD 21201
The MD State Application Form can be found online
Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.