Ridezilla is hiring: Service Writer in Carson City

Ridezilla, a leading powersports company, is seeking a highly organized and customer-focused individual to join our team as a Service Writer at our Carson City, NV location. As a Service Writer, you will play a crucial role in ensuring the smooth and efficient operation of our service department.

1. Customer Interaction:

• Greet customers and provide a welcoming and informative experience.
• Discuss and assess customer service needs, offering solutions and guidance.
• Maintain excellent communication to keep customers informed about the status of their service orders.

2. Appointment Coordination:

• Schedule service appointments based on customer preferences and availability.
• Coordinate with service technicians to ensure efficient workflow and timely completion of service orders.
• Manage and update the service appointment calendar

3. Documentation and Record Keeping:

• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into Lightspeed.
• Create and maintain accurate service records for each customer.
• Input relevant customer and vehicle information into the system.
• Generate invoices and maintain transparency in service pricing.

4. Technical Communication:

• Act as a liaison between customers and service technicians, conveying customer concerns and service requirements.
• Ascertains vehicle problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules
• Translate technical jargon into easily understandable terms for customers.
• Provide basic technical assistance to customers when required

5. Quality Assurance:

• Conduct follow-up calls to ensure customer satisfaction after service completion.
• Address any customer concerns or issues promptly and professionally.
• Collaborate with the service team to uphold high-quality standards.

6. Product Knowledge:

• Stay informed about the latest powersports products and technologies.
• Provide customers with information on available accessories, upgrades, and maintenance tips.

Requirements

• Familiar with basic combustion engine operation and parts
• Knows and understands general powersports products and vehicles
• Can demonstrate good ability to learn and operate new computer systems
• Ability to follow established policies and procedures, as defined by management
• Able to effectively multi-task several job functions at once

Working Conditions

• Shop environment with potential physical hazards, as well as substantial office conditions May be required to work more than 40 hours.
• Physical Requirements Ability to sit for extended periods of time Lift up to 50lbs Routinely kneel-down, bend-over, and reach to high shelves