Swoon is hiring: Social Media Community Manager in San Francisco

Duration: 11 months - until the end of the year

Location: Remote

Responsibilities:

• Monitor and analyze all mentions across social media platforms, including X, LinkedIn, Facebook, Instagram, TikTok, YouTube, Threads, Bluesky, Mastodon, Reddit, HackerNews, and other forums.
• Work with the social media team to synthesize mentions and insights into social listening reports shared with cross-functional teams and senior leadership.
• Support the social media team in addressing potential crises or responding to customer inquiries and feedback. Craft timely and thoughtful responses and escalate issues when necessary.
• Track social media trends, news, competitive insights, and shifts in the social media landscape to identify risks and opportunities.
• Analyze social media metrics and sentiment. Compile reports that will help inform strategy and demonstrate the impact of campaigns.
• Identify ways in which can better engage with or nurture our social followers.
• Collaborate with External Comms, Customer Support, and Marketing teams to deliver clear insights and unified response strategies.
• Monitor mentions and sentiment on executive social media channels. Identify areas of opportunity for engagement.

Skills

• 1-3 years of experience working in social media community management for a brand or agency
• Excellent writing skills, with the ability to maintain brand voice and tone
• Strong analytical skills to interpret sentiment and metrics, creating actionable insights that can be tailored to varying levels of stakeholders, including senior leadership.
• Deep understanding of social media platforms, including X, LinkedIn, Facebook, Instagram, TikTok, YouTube, Threads, Bluesky, Mastodon, and Reddit
• Proficiency with social media listening and analytics tools (Sprinklr or equivalent preferred) and/or native platform social reporting
• Ability to work under pressure, manage multiple priorities in a fast-paced environment, and respond to crises efficiently and effectively
• Willingness to embody company's brand voice and tone
• Comfortable working in a Virtual First environment

Education

• Minimum degree required: Bachelor’s degree