Maxonic
Maxonic | Telecommunications Attendant I
Maxonic, New York, New York, United States
Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a
Telecommunications Attendant I
Job Description:
Job Title:
Telecommunications Attendant I Job Type:
Contract Job Location:
Stanford, CA Work Schedule:
On-site Pay rate:
$26 -$28
Job Responsibilities The duties listed under the Duties/Responsibilities section are designed to provide a representative sampling of key tasks and/or responsibilities associated with the job. They are not intended to be a complete list of all the duties performed by employees in the classification.∙ Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls. ∙ Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems. ∙ Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy. ∙ Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies). ∙ Provide off-hours coverage and support for company entities. ∙ Utilize call center and collaboration applications and systems to ensure first call resolutions. ∙ Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material and archives, performing system diagnostics, test routines or system searches, and processing internal forms. ∙ Participate in process and performance improvement efforts: This includes regularly acting as a mentor to co-workers in the effort to improve call handling and customer services skills, assisting with training of co-workers, and reviewing, updating, and suggesting improvements to processes and process documentation. ∙ Adhere to safety rules. ∙ Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting. ∙ Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills. ∙ Ability to interface effectively with high-level professionals, managers, supervisors, and other clients. ∙ Ability to exercise tact and diplomacy under pressure. ∙ Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute). ∙ Hands-on experience with MAC or DOS systems and console operations. ∙ Familiarity with automated paging systems. ∙ Ability to work in a team environment and effectively contribute as a member of a team. ∙ Have a thorough knowledge of company (University, Medical Center, SLAC), of dispatch procedures and routines, and a knowledge of medical terminology and disciplines. Physical Requirements Constantly stand/walk, sitting, use a computer, use a telephone, grasp lightly/fine manipulation. ∙ Ability to be on duty without leaving the console for three or more hours at a time. Working Conditions May be required to work overtime on weekends holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or beeper). Required to remain on duty without leaving the console for three or more hours at a time.
Requirement Should have used phone technology and able to work multitasking. Shift timings and schedule will be decided or pre informed? 3 to 6 weeks will be training M-F 5 am to 5 pm, After training- Shift will be fixed between 5 am to 11.30 PM and they will be notified prior to work. Years of experience : 4 years (Preferred)
About Maxonic: Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients. Interested in Applying? Please apply with your most current resume. Feel free to contact Daya Nand (daya.n@maxonic.com/ (408) 471-2743) for more details
Telecommunications Attendant I
Job Description:
Job Title:
Telecommunications Attendant I Job Type:
Contract Job Location:
Stanford, CA Work Schedule:
On-site Pay rate:
$26 -$28
Job Responsibilities The duties listed under the Duties/Responsibilities section are designed to provide a representative sampling of key tasks and/or responsibilities associated with the job. They are not intended to be a complete list of all the duties performed by employees in the classification.∙ Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls. ∙ Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems. ∙ Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy. ∙ Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies). ∙ Provide off-hours coverage and support for company entities. ∙ Utilize call center and collaboration applications and systems to ensure first call resolutions. ∙ Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material and archives, performing system diagnostics, test routines or system searches, and processing internal forms. ∙ Participate in process and performance improvement efforts: This includes regularly acting as a mentor to co-workers in the effort to improve call handling and customer services skills, assisting with training of co-workers, and reviewing, updating, and suggesting improvements to processes and process documentation. ∙ Adhere to safety rules. ∙ Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting. ∙ Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills. ∙ Ability to interface effectively with high-level professionals, managers, supervisors, and other clients. ∙ Ability to exercise tact and diplomacy under pressure. ∙ Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute). ∙ Hands-on experience with MAC or DOS systems and console operations. ∙ Familiarity with automated paging systems. ∙ Ability to work in a team environment and effectively contribute as a member of a team. ∙ Have a thorough knowledge of company (University, Medical Center, SLAC), of dispatch procedures and routines, and a knowledge of medical terminology and disciplines. Physical Requirements Constantly stand/walk, sitting, use a computer, use a telephone, grasp lightly/fine manipulation. ∙ Ability to be on duty without leaving the console for three or more hours at a time. Working Conditions May be required to work overtime on weekends holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or beeper). Required to remain on duty without leaving the console for three or more hours at a time.
Requirement Should have used phone technology and able to work multitasking. Shift timings and schedule will be decided or pre informed? 3 to 6 weeks will be training M-F 5 am to 5 pm, After training- Shift will be fixed between 5 am to 11.30 PM and they will be notified prior to work. Years of experience : 4 years (Preferred)
About Maxonic: Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients. Interested in Applying? Please apply with your most current resume. Feel free to contact Daya Nand (daya.n@maxonic.com/ (408) 471-2743) for more details