Audio/Visual Support Engineer Job at Page Mechanical Group, Inc. in Laurel

About Our Company:

Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations.

Location: This position is on-site, located in Laurel, MD 20707.

Role:

Delmock Technologies, Inc. is seeking an Audio-Visual Support Engineer to oversee the daily operations of WSSC’s Audio-Visual systems and services. This role encompasses the analysis, design, implementation, and ongoing support of the organization’s AV infrastructure. The engineer will collaborate directly with customers and key decision-makers to provide expert solutions, recommendations, and strategic plans for AV network requirements.

Responsibilities:

1. Maintain comprehensive documentation of Microsoft Team Room (MTR) configurations, settings, and user guides.
2. Manage daily Microsoft Teams Admin Center for Teams devices, Endpoint Manager, and Teams Room Manager Services.
3. Oversee the setup, configuration, and maintenance of MTR and MS Surface HUB devices to ensure a seamless, reliable meeting experience.
4. Manage device deployments, updates, and security patches; monitor device health and troubleshoot technical issues.
5. Collaborate with IT, facilities, and vendors to optimize room configuration, troubleshoot connectivity issues, and ensure a secure, user-friendly environment.
6. Provide user training and technical support, ensuring consistent performance across all meeting spaces.
7. Generate regular reports on system performance, utilization, and user feedback for continuous improvement.
8. Support integration with AV hardware.
9. Lead and participate in MTR deployment projects, including planning, scheduling, and execution.
10. Manage timelines and resources efficiently.
11. Work with third-party vendors.
12. Support WSSC Remote Site in Prince Georges and Montgomery County.
13. Support WSSC Commissions Auditorium.
14. Point of contact for TEAMS when the conference room is in the stage of designing the meeting room.
15. Experience/knowledge working with Android, Windows, Intune, and MDM (mobile device management).
16. Work with the audio-visual suppliers providing equipment for the meeting rooms.

Minimum Requirements:

1. Associate degree in Audio Visual Engineering/Technology or equivalent, OR five additional years of relevant professional audio-visual experience.
2. Experience providing excellent customer service support with audiovisual systems.
3. Self-motivated and willing to take initiative to solve problems proactively.
4. Skill in documenting systems and procedures.
5. Proven experience in deploying and managing Microsoft Teams Rooms (MTR) in a large enterprise environment.
6. Strong understanding of Microsoft Teams, Office 365, and audiovisual conferencing technologies.
7. Experience/knowledge working with Android, Windows, Intune, and MDM (mobile device management).
8. Audio Visual experience.
9. Proficiency in network troubleshooting, endpoint management.
10. Excellent communication skills, both written and verbal.
11. Strong problem-solving and analytical abilities.
12. Customer-focused attitude with a commitment to delivering exceptional user experiences.
13. Ability to work independently and collaboratively in a team environment.
14. Experience with Microsoft Teams Room, Microsoft Surface HUB, Lighting Systems, Yealink M-Core, etc.

Clearance:

1. The ability to pass a background check is required.

Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support teams.

At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI!

DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.