Communication Specialist - Dispatcher Job at Children's Mercy Hospital in Kansas

Communication Specialist - Dispatcher

Requisition ID: 2024-31153

Posted Date: 2 months ago (10/28/2024 4:10 PM)

Posting Category: Nursing

Division: TRANSFER CENTER

Work Type: Full Time

Work Days: varies

Work Hours: 1500-0300

FLSA Status: Non-Exempt

Location: Adele Hall

Recruiter: Brittany McKown (bmmckown@cmh.edu)

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children's Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital for eleven consecutive years.

Children's Mercy is in the heart of Kansas City - a metro abounding in cultural experiences, vibrant communities, and thriving businesses. This is where our patients and families live, work, and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children's health, we engage in meaningful programs and partnerships throughout the region to improve the lives of children beyond the walls of our hospital.

Overview

Children's Mercy Kansas City, GE HealthCare Launch Nation's First Pediatric Hospital Operations Center to Improve Patient Care

Schedule:

• Three 12 hr. shifts/week
• Minimal Weekends Friday/Saturday
• Holiday Rotation

The Transfer Center phone is the first contact for all direct admissions, consults, and transport requests. Certified EMTs, Paramedics, LPNs, and CNAs working in the Transfer Center provide many services internally to our CMH employees while also serving as the first point of contact at Children's Mercy for outside referral providers. The Communication Specialists handle an average of 2500 phone and radio calls daily. Calls include providers requesting direct admits; referrals to the Emergency Department; requests for our neonatal/pediatric transport team; consults with a subspecialist; and many other responsibilities.

The Transfer Center is the epicenter of the Children's Mercy Critical Care Transport Team, one of the three busiest neo/peds specialty teams in the country for over a decade. The Certified Flight Communicators (CFC) receive the initial call requesting our team and are responsible for conferencing the referral provider with the appropriate medical control physician at CMH; dispatching the team; notifying pilots; obtaining weather checks; tracking the teams throughout transport with GPS and continuous communication; and communicating with the CMCCT Shift Coordinator and referral provider/facility.

Assists community providers and internal physicians with emergent and non-emergent requests for specialty consults, inpatient admissions, Emergency Department referrals, and dispatches the CMH Critical Care Transport team. Works as a team member and supports a teamwork philosophy.

Responsibilities

• Triages and processes all emergent and non-emergent requests from providers for transports, direct admissions, Emergency Department referrals, and consults.
• Utilizes quality improvement measures and lean standard work to improve communication of patient care.
• Participates in continuing education and professional development to expand knowledge, enhance role performance, and improve patient placement and throughput.

Qualifications

• HS diploma or equivalent and 1-2 years experience; 1 year of clinical experience preferred or Associate's Degree preferred.
• One of the following: Licensed Emergency Med Tech MO, Licensed Emergency Med Tech KS, Licensed Paramedic KS, Licensed Paramedic MO, Certified Nurse Aide MO, Certified Nurse Aide KS, Licensed Practical Nurse KS, Licensed Practical Nurse MO, LPN Multistate License, LPN Multistate License Kansas required upon hire.
• OR Professional Certified Nursing Assistant (CNA) Required Upon Hire.
• CFC (Certified Flight Communicator) per IAMTCS Preferred.

Benefits at Children's Mercy

The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Starting Pay

The pay range for this job begins at $21.93/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children's Mercy locations.

EEO Employer/Disabled/Vet

Children's Mercy hires individuals based on their job skills, expertise, and ability to maintain professional relationships with fellow employees, patients, parents, and visitors. The hospital does not discriminate against prospective or current employees based on race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, or veteran status.

Our commitment to Diversity & Inclusion

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team.