Community Manager

The Community Manager reports directly to the Regional Manager and is responsible for the entire on-site operation of the complex. It is essential that the Community Manager report to work at their regularly scheduled work hours and must have the physical capability to walk all around the property, including stairs.

Specific Responsibilities

1. Observe the condition of the apartment complex including buildings, grounds, tenant units, and all other facilities. Arrange for appropriate maintenance, repair, and improvement of the same.
2. Maintain a valid driver's license.
3. Establish work schedules and set standards that meet the needs of the property, assigning individuals to perform scheduled work.
4. Follow company policy in all financial and clerical procedures and ensure compliance of all office personnel to company policy.
5. Maintain the computerized property management system accurately and timely.
6. Follow and keep an accurate Budget Control System and Purchase Order system as instructed by the Regional Manager.
7. Ensure the computerized property management system is maintained according to HUD (where applicable) and company policy, including all necessary documents such as leases, applications, work orders, certifications, employment and income verifications, and re-certifications, as applicable.
8. Ensure that all daily, weekly, and monthly reports are accurate and transmitted to the proper people (as directed by the Regional Manager) on time.
9. Process all invoices for payment promptly, with correct coding for all items.
10. Assign specific financial and clerical duties to office personnel, closely monitoring individual performance of assigned tasks.
11. Work closely with each employee toward the goal of improving their performance to their capabilities.
12. Determine strengths and weaknesses of individual employees and aid in building their strengths.
13. Conduct training sessions on a monthly basis.
14. Operate the project within budget and spending limit guidelines.
15. Supervise all project employees, including the hiring and firing of project employees per company policy.
16. Keep the Portfolio Manager informed of progress on any major projects.
17. Supervise all on-site personnel on management-resident relations and develop a genuine concern by employees for the welfare of residents.
18. Work hours will be set by the Regional Manager based on occupancy. No change without supervisor’s approval.
19. Inspect and approve all contract work performed on the property.
20. Maintain the confidentiality of all personnel and resident files.
21. Approve payroll time sheets via email to the Corporate Office by 10:00 a.m. CST on the Monday following the last day of any pay period.

Delegation of Authority

The Community Manager is authorized to delegate authority to any key employee, with any such delegation requiring the approval of the Regional Manager. The Community Manager's responsibility is always primary, even for activities delegated to subordinates. Additionally, the Community Manager will perform such duties as may be assigned by the Regional Manager or other supervisors.

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