Community Manager Job at Sparrow Partners in w rizz

Our Mission
Sparrow exists to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our community members build meaningful connections, lead vibrant lives and feel a strong sense of belonging.

The Role
As a Community Manager at our Amberlin Arrowhead community, you will manage the daily operations at one of our 55+ Active Adult communities. Reporting to the Regional Manager, this is an exciting opportunity to help us achieve our mission of building community.

What You’ll Do…

1. Daily Operations
   • Manage and lead all phases of on-site operations including rent collection, invoice payments, budget management, community member communications, daily activities/events, management of vendors and maintenance teams.
   • Hire, train, develop, motivate and inspire a team.
   • Develop strong personal relationships with our community members; solicit feedback on an ongoing basis and strive to continually improve community member experiences.
   • Maintain high expectations for the upkeep of the community and swiftly address concerns.
   • Keep team apprised of organizational updates and priorities.
   • Achieve established budgeted financial and operational goals including revenue, occupancy, and expense management.
   • Use YARDI to monitor apartment availability, qualify prospects and manage community member data.
   • Achieve high community member satisfaction and retention by providing exemplary service and executing our Lifestyle & Engagement program centered around the following pillars (Strengthen your Body, Sharpen your Mind, Share your Gifts) including sales event set up, tear down and encouraging participation.
   • Ensure the community meets the Company’s standards for show quality by daily inspecting and communicating to the community’s maintenance team members.
   • Provide hospitable and high-quality service to ensure a memorable experience for all.
2. Sales and Retention
   • Lead sales culture: motivates and inspire the team to provide a high quality prospect experience and meet sales goals by leading daily huddles, encouraging lead nurturing, impactful tours and authentic relationship building.
   • Maintain a strong understanding of local comps and Sparrow's unique differentiators/value proposition.
   • Ensure an active community social media presence to promote the Sparrow lifestyle externally.
   • Promote high-community member retention by continual relationship building and taking a proactive personalized approach to upcoming renewals.

Qualifications

• A high school diploma and a valid driver’s license.
• Minimum of 5+ years professional management experience preferably with lease-up properties in multifamily housing, Active Adult, or hospitality.
• Experience maintaining financial records and budget management.
• Experience using YARDI or other property management software.
• Proficient in Microsoft Word, Excel and Outlook.
• Effective communication skills and skilled at navigating conflict.
• Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations