LSA Management is hiring: Community Manager in High Point

Will be covering Spring Valley in High Point and Parkside in Greensboro

JOB TITLE: Community Manager

DEPARTMENT: Property Management

REPORTS TO: Regional Property Manager

SUPERVISES: NA

FLSA STATUS: Exempt

LIHTC Experience highly desired

COMPANY SUMMARY:

LSA Management is an innovative property management firm combining the expertise and passion of Laurel Street with a focus on quality and impact. LSA strives to provide best-in-class property management for apartment communities across the Southeast.

Headquartered in Charlotte, LSA Management provides property management services for all Laurel Street communities in Georgia, Virginia, and North Carolina. In 2023, this includes 3,000 units. By 2030, LSA Management expects to manage over 10,000 units.

Laurel Street is a mixed-income housing developer and owner with a development portfolio of nearly 5,000 units across the Southeast. The organizations are committed to providing best-in-class housing opportunities for families of all income levels.

POSITION SUMMARY:

This role oversees the community efficiently and profitably, fostering satisfaction and well-being among residents and associates, consistent with company goals.

EXPECTATIONS FOR ALL EMPLOYEES:

Supports the organization's values and culture by encouraging collaboration, innovation, excellence, and commitment to the communities served.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Resident Relations + Customer Service:
   • Ensure a positive experience for the entire resident life-cycle.
   • Implement a system for providing necessary services to residents.
   • Serve as an advocate for residents by effectively communicating concerns.
   • Responsible for all resident events and retention programs.
   • Maintain a secured confidential file for each resident.
2. Fiduciary:
   • Understand the financial health of the assigned community.
   • Produce financial growth through marketing and leasing.
   • Manage and execute all budgets, rent rolls, projections, and occupancy goals.
   • Prepare and produce monthly reports and financials accurately and timely.
3. Staff Leadership:
   • Challenge team members to achieve higher performance levels.
   • Coordinate and oversee on-site operations.
   • Promote high-performing team execution through regular feedback.
   • Ensure effective communication with residents and team members.
4. Adherence to Property Management Rules, Regulations, and Guidelines:
   • Conduct all business in accordance with company policies and procedures.
   • Meet compliance and eligibility requirements.
   • Respond to any potential housing violations.
5. Physical Demands & Working Conditions:
   • This position works within the community, accessing residents' units as needed.

Qualifications:

• 5-7 years of experience in the property management industry.
• 2+ years of experience as a community/property manager.
• Demonstrated ability to diffuse and respond to resident concerns.
• Strong interpersonal, verbal and written communication skills.
• Familiarity with Microsoft Office.

Job Type: Full-time

Pay: $50,000.00 - $57,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Property management: 5 years (Required)
• LIHTC: 3 years (Required)

License/Certification:

• Driver's License (Preferred)

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