Community Manager Job at Crmresidential in Kansas City

Description

The Community Manager is responsible for all phases of the operation of the property, including but not limited to achieving the highest possible net operating income through effective cost control and revenue improvement programs, general administration and maintenance of the physical property, supervision and direction of all personnel, and financial operation of the property within approved budgetary guidelines.

I. FINANCIAL OPERATIONS AND REPORTING

A. Responsible for the management of the day-to-day operations of the property to meet cash flow objectives.

1. Maximize gross potential rent and minimize vacancy, including establishing rent concessions, lease parameters, and commission schedules to meet property owners' goals.
2. Collect rent, adhering to company guidelines applicable to monthly income requirements, including:
3. Daily bank deposits (as needed)
4. Input accounts receivable (rent checks) into OneSite daily.
5. Rent increases
6. Miscellaneous income accounts
7. Collection accounts and bad debt write-offs.
8. Actively pursue delinquent accounts and proceed with eviction proceedings as appropriate, complying with local laws and mandates.
9. Accurately maintain necessary records of all financial transactions of the property, using the OneSite computerized system and manual systems, ensuring that bookkeeping records remain updated and accurate.

a) Production and submission of required accounting items and reports.

b) Adherence to updated data.

c) Use of correct account codes and numbers.

1. Oversee the accounting system “closing” each month, producing, analyzing, and submitting applicable month-end reports.
2. Prepare the property’s annual budget and business plan according to guidelines set forth by the Regional Manager.
3. Comply with any income-restricted or affordable income program that exists or may exist at the property.
4. Responsible for any and all expenses incurred by the property, monitoring costs and scheduling work within established budget guidelines.

a) Reviewing invoices for accuracy and resolving discrepancies.

b) Appropriately coding accounts payable items as outlined by the accounting department.

c) Explore cost reduction opportunities and implement as approved.

d) Approve all budgeted property expenditures.

e) Maintain the site petty cash account.

1. Initiate the process and issuance of Security Deposit Refund checks to vacate residents within the laws and guidelines.

II. MARKETING/LEASING

A. The Community Manager orchestrates an organized operational program for the property, including site files and records, tenant relations, and office management.

1. Lease or supervise leasing of apartments by showing models and/or available units.
2. Review and approve all rental applications adhering to the restrictions set forth in the Rental Criteria Sheet.
3. Train, motivate, and supervise on-site employees in all leasing paperwork and techniques.
4. Implement marketing strategies to increase property traffic levels and maintain closing ratios.
5. Work with local business associations to establish a referral program.
6. Stay informed of policy or law changes affecting the area.

III. MAINTENANCE

A. Responsible for the ongoing physical upkeep and repair of the project, maintaining the property to the highest industry standards.

1. Supervise and direct the maintenance staff.
2. Ensure that turnover units are prepared within 3-5 days after vacating.
3. Provide ongoing training for maintenance personnel.
4. Supervise all outside vendors and subcontractors.
5. Comply with all legal requirements regarding safety.
6. Monitor maintenance requests, ensuring timely responses.

IV. PERSONNEL

A. The Community Manager is responsible for hiring, training, and supervising the project staff.

1. Enforce fair, nondiscriminatory policies regarding staff training and employment.
2. Provide proper employee orientation and training.
3. Evaluate employee performance and make recommendations for salary, promotions, or terminations.
4. Establish appropriate work schedules.
5. Assist staff members with benefits.
6. Update required governmental and employment information publications.
7. Adhere to company personnel directives.
8. Develop and keep updated an Emergency Policies and Procedures Manual.
9. Conduct weekly staff meetings.

Provide accurate payroll information to the Human Resources Department.

Requirements

Reports to: Regional Manager

Supervises: Directly or indirectly supervises all staff members on the assigned property.

Compensation: Exempt/salaried. Position not eligible for overtime. Incentive compensation plan based on individual property performance.

CRM Residential requires a background and drug screen as a condition of employment. A valid driving license and current automobile insurance are required. The position requires individuals to furnish their own vehicle to fulfill all job functions.

Qualifications:

1. Education: A college degree is suggested but not required. Ability to read and write English fluently and perform advanced business mathematical functions.
2. Experience: Previous management experience in property management or related field is required, generally 2-5 years.
3. Skills: The position requires the ability to communicate well with people.

In addition, the position requires the following:

• Professional image
• Excellent management and communication skills
• Strong customer service orientation
• Good organizational and time management skills
• Strong administrative ability
• Excellent business mathematical skills
• Knowledge of on-site maintenance requirements.

Licenses: A valid driver’s license and current automobile insurance are required. Real Estate Sales or Associate Brokers License (as required by the State).

1. Training: Prior training in budget preparations and analyzing reports, marketing, and human resource management is preferred.
2. Attendance: Ability to work scheduled hours and be on-call as necessary.
3. Equipment: Individuals must have the ability to drive safely and wear appropriate career apparel.
4. Data entry skills are required.

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