Associa is hiring: Assistant Community Manager in Gaithersburg

Job Title

Assistant Community Manager

Location: Gaithersburg, MD

Job Description

The Assistant Community Manager is responsible for providing clerical and administrative support to the Community Manager(s). The Assistant Community Manager serves as a liaison to the Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members, committee members, and staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Daily responsibilities:

• Manage all communications to homeowners and ensure the database is updated with homeowner and community data.
• Update and file association documents for Community Managers. Arrange for delivery and pickup of documents from storage when necessary.
• Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
• Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of the same within the time frames set by state statute or governing documents.
• Update homeowner and association information in the database and shared files.
• Process and distribute incoming and outgoing mail for the office and Associations.
• Process print jobs, scanning, and faxing as general office support when needed.
• Assist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Assist with issuing of key fobs, pool passes, and processing access keys.
• Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
• Assist Community Manager in monitoring client delinquency rates and collections process for account portfolio; send out violation letters to homeowners; manage RFPs and vendor relations; maintain property fact sheet in the database; ensure governing documents are updated.
• Other duties as assigned.

Requirements:

• High School Diploma or GED Required; Associates Degree strongly preferred.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) and typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Understanding of the relationship among community homeowners, the board of directors, and management company.
• Customer service oriented; team player; proactive in assisting others; ability to prioritize tasks; manage time effectively; knowledge of conflict resolution techniques at a proficient level.
• Self-motivated; detail-oriented; able to maintain confidentiality.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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