Flow is hiring: Assistant Community Manager in Miami

About the Company

Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.

Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts. Our team members are energized by the opportunity to impact our residents’ lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.

Position Overview: The Assistant Community Manager will complete daily transactions and tasks related to the financial operation of the community, including collecting and posting rent, fees, and other payments, preparing daily bank deposits, and preparing financial reports using appropriate property management systems and working closely with the accounting department to identify and trace transactions that do not reconcile to bank records. The Assistant Community Manager will manage day-to-day financial transactions and ensure that residents are adhering to the terms outlined in their lease agreements. This role supports property operations, leasing, resident relations, and financial performance while ensuring a positive living experience for all residents. This role will report directly to the Community Manager.

Leasing & Sales

• Assist in marketing efforts to attract and retain residents.
• Conduct property tours and promote units to prospective residents.
• Assist in managing lease applications, renewals, and move-ins/move-outs.
• Ensure all leasing paperwork is completed accurately and efficiently.
• May assist in-person leasing and marketing efforts to achieve the property's revenue and occupancy goals.
• Participate and assist team efforts to elevate the resident experience and maximize building revenues.

Resident Relations

• Responsible for managing Flow’s Resident Experience Team.
• Respond to resident inquiries, concerns, and complaints in a professional and timely manner.
• Support community events and initiatives to foster positive resident engagement.
• Assist in enforcing property rules and policies to ensure a safe and harmonious environment.
• Promote resident satisfaction and retention by addressing service issues.
• Follow the Company’s established procedures related to evictions.

Financial Management

• Assist in the collection of rent payments, security deposits, and other fees.
• Follow up on delinquent accounts and coordinate with the Community Manager.
• Prepare and submit daily, weekly, and monthly financial reports as required.
• Accurately enter all approved bills into the property accounting system.
• Review resident files and accounting records to determine unpaid and/or late fees owed.

Property Operations

• Support the Community Manager with managing maintenance requests.
• Conduct property inspections to maintain curb appeal and compliance with regulations.
• Coordinate with vendors and contractors for property-related services.
• Act as the on-site supervisor in the absence of the Community Manager.
• Support hotel operation rentals.

Administrative Support

• Maintain accurate records of resident information and financial documentation.
• Assist with managing budgets and monitoring expenses.
• Support compliance with Fair Housing laws and regulations.
• Process resident move-outs according to established procedures.

Ideal Background:

• Bachelor's Degree or equivalent experience preferred.
• Minimum of 1-2 years of experience in property management, leasing, or customer service.
• Experience in Class A high-rise multifamily residential required.
• Management and/or leasing experience preferred.
• Strong customer service and problem-solving skills required.
• Proficient in computer software including G-Suite and Microsoft Office required.
• Experience with Yardi and other property management software preferred.
• Strong organizational skills and attention to detail required.
• Understanding of Fair Housing regulations and compliance.
• Ability to work in a fast-paced environment and manage multiple priorities.

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)

• Paid time off and 13 paid holidays

• 401(k) retirement plan

• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)

• Access to HSA-compatible plans

• Pre-tax commuter benefits

• Employee Assistance Program (EAP) and wellness offerings

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.

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