Cambridge Management, Inc. is hiring: Community Manager - COO in Washington

Company Overview:

Cambridge Management, Inc. (CMI) began in 1987 as a small team managing a portfolio of communities in Tacoma, Washington. Our focus soon shifted to providing quality management for affordable housing communities. Today, our team has grown to nearly 350 employees managing 114 communities and more than 9,000 apartment homes across several states.

Why Work for Us:

Cambridge Management, Inc. offers the following Compensation and Benefits package for full-time employees:

Position Salary Range: $24.00 - $26.00

Paid time off:

• An accrual of 80 hours Vacation.
• Up to 6 paid sick days per year.
• 8 paid holidays.
• 2 paid floating holidays.

Benefits offered:

• 401(k) with employer match.
• Voluntary benefits available.

Job Summary:

Under the direct supervision of the Regional Manager, the Community Manager is responsible for ensuring excellent customer service in the daily management of the multi-family community. This includes coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, ensuring compliance, and providing a quality living environment for residents.

Essential Functions:

• Oversee all financial performance of the property and work towards achieving budgeted NOI.
• Ensure accuracy of OneSite data and timely preparation of leasing activities.
• Recommend and oversee capital improvements and maintenance programs.
• Serve as property representative in court proceedings under legal counsel.
• Support the leasing team by leasing apartments and qualifying applicants.
• Monitor compliance with Fair Housing and other regulations.
• Recruit and select team members following CMI’s policies.
• Maximize cash flow by ensuring timely rent collection and minimizing delinquencies.
• Create annual operating budget and prepare variance reports.
• Review and analyze financial statements and make recommendations.
• Process delinquent residents according to policy.

Marketing:

• Monitor rental activity and manage marketing outreach.
• Evaluate rental pricing and manage move-in/move-out processes.

Customer Service:

• Conduct daily inspections of the property.
• Ensure service requests are completed promptly.
• Train and mentor team members.
• Maintain coverage for emergencies and resident functions.

Knowledge, Skill, and Competency Requirements:

• Superior management and leadership skills.
• Knowledge of multi-family operations and financial reporting.
• Strong customer service and communication skills.
• Ability to manage conflicting priorities.

Computer Skills:

• Proficient in Office 365 and industry-specific software.

Physical Requirements:

• Ability to sit, stand, and walk for prolonged periods.
• Frequent reaching, pushing, pulling, and lifting up to 20 pounds.

Experience/Education:

• High School Diploma or equivalent; Bachelor’s degree or CPM preferred.
• 3+ years of property management experience.
• One-year supervisory experience.

Driving:

A valid driver’s license is required for travel to off-site locations.

This job description does not create an employment contract and is an “at will” relationship.

Additional Notes:

Offers contingent upon successful completion of background check, drug screen, and MVR check if required.