Ghpmgmt is hiring: Assistant Community Manager - (DTLA) in Los Angeles
Ghpmgmt, Los Angeles, CA, United States, 90079
As the Assistant Community Manager, you are a team builder and help provide support and direction to ensure a high level of Employee and Resident Engagement.
You are responsible for assisting the Community Manager meet the Owner’s asset performance expectations within your assigned Community by achieving revenue growth, occupancy, and reputation management goals. You thrive on sharing your knowledge and creating a better future for GHP. You are an Ambassador of the GHP Culture and Vision within your Community.
Customer Experience and Leadership:
- Creates and maintains a safe, respectful, and productive environment for all team members at the community.
- Helps set a Service Excellence standard and inspires the teams to achieve it.
- Promotes regular communication and transparency within the Community.
- Manages Move-In and Move-Out experiences provided by the Community and the overall resident engagement.
- Owns the employee experience, helps drive employee satisfaction, and elevates team behaviors.
Sales and Marketing:
- Assist in marketing the apartment community through ongoing online advertisement, social media interactions, and community outreach.
- Act as a sales representative for the community and as a point of contact for prospective residents calling and/or visiting the property to inquire about leasing availability.
- Compute, classify, and record data to keep financial records complete.
- Make daily bank deposits and maintain records of all deposits made, including copies of all checks in deposit.
- Assist the Community Manager with delinquencies and monitor collection procedures.
- Support the Community Manager in the implementation of timely collection procedures in accordance with company policies and practices.
Operations:
- Assist the Community Manager in all phases of property operations.
- Assist the Community Manager in designing and implementing resident retention programs.
- Responsible for the knowledge and administration of leasing techniques and sales methods.
- Maintain high occupancy levels through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, and understanding of competition.
- Ensure that the “model” and target apartments are ready for show by visiting them multiple times daily and communicating when units are not market-ready to the Community Manager.
Professional Requirements:
- Two or three years of property management experience in operations/resident services.
- Experience in bookkeeping is a plus.
- 1 year of working knowledge using Yardi.
- Sales and/or leasing experience.
- Must be extremely organized, detail-oriented, and able to multi-task.
Physical Requirements:
- Regular and physical attendance is required.
- Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
- Constantly position self to bend, stoop, reach, and lift.
- Occasionally lift/move/carry up to 25lbs with/without assistance.
**The duties and responsibilities described are not a comprehensive list, and additional tasks will be assigned.**
MUST BE AVAILABLE TO WORK SATURDAYS, SUNDAYS WITH OCCASIONAL OVERTIME.
Salary: $25.00-$27/hour DOE
- 100% Employee coverage options for Medical, Dental, Vision.
- 401(k) plan with employer match.
- Robust Paid Time off benefits: Vacation, Sick Days, Holidays, and Personal Days.
- Employee Assistance program.
- Tuition Assistance.
- Dependent Care and Medical Flexible Spending Accounts.