Live Oak Public Libraries is hiring: Library Supervisor in Savannah

Job Location: Bull Street Library - Savannah, GA

Education Level: 4 Year Degree

Salary Range: Undisclosed

Travel Percentage: Up to 25%

Job Category: Management

Library Supervisor (Bull Street Circulation and West Broad coverage)

Department: As Assigned

Pay Grade: 112

FLSA Status: Non-Exempt

JOB SUMMARY

The Library Supervisor position provides supervisory and administrative work, including servicing the public and managing the day-to-day operation of a small branch or a large department(s) within the Live Oak Public Libraries system. This position may manage a small team of employees at a small branch within the system, or may manage departmental staff at a large branch within the system. The person holding this position assists with oversight or directly oversees building resources in order to achieve stated library goals and objectives for a specified library location.

An employee assigned to this classification, under direct supervision, performs supervisory work at a small sized branch library OR oversees a large department within a larger library; supervises the work of library support staff; performs related duties as assigned.

The Library Supervisor handles a wide variety of daily, operational details and aligns branch initiatives with LOPL strategic plans with oversight from their direct supervisor.

ESSENTIAL JOB FUNCTIONS

1. Oversees a small team of employees at a specified library or library department in the effective management of day-to-day operations. Delegates tasks, fields questions and complaints, and gathers data to prepare supporting communications and reports.
2. May serve as a location's primary contact with other Libraries or Library departments.
3. Assists with development, coaching and training of branch staff. May set individual performance measurements for staff and hold them accountable. Responsibilities include managing, branch-level orienting and evaluating.
4. Plans and implements adult and programming activities for specified branch location with oversight from administrative staff.
5. May participate in outreach initiatives within the local community.
6. Communicates system-wide initiatives to staff and customers. With oversight from the direct supervisor, coordinates objectives at the individual library or department level.
7. Communicates branch needs or assists with communicating branch needs for resources and personnel required to meet established goals and objectives.
8. Assists with problem-solving at the local branch/department level and owns customer complaints until issue resolution is reached.
9. With guidance from direct supervisor or admin-level staff, interprets and communicates LOPL policies and procedures to staff and customers.
10. May assist with coordination of paperwork and documentation to assure proper fiscal and regulatory control. Assists in preparation and management of the library deposits.
11. Assists in the delivery of services to the customer at all service points. Maintains personal skills to assure quality of service in areas of Library collection, technology, reference, and circulation.
12. Utilizes computer applications and library equipment, maintains current knowledge of system-wide and location specific procedures, processes, policies and operations. Utilizes e-mail, voicemail and other Library technology to maintain open channels of communication.
13. Ensures that the building and grounds of the library are properly maintained, and elevates issues to administration in a timely manner.
14. Prepares basic operational reports and statistics for the library branch.
15. May attend local, state, and national conferences or meetings as required.
16. May act as the point-of-contact for all supply orders for the library or department; assists with maintaining sufficient supplies and ensuring inventory is appropriate; elevates needs to supervisor or administration as necessary.
17. May participate in community-wide projects with oversight from direct supervisor.
18. Performs other related duties as assigned.

This position will supervise Circulation at the Bull Street location which will be the positions’ primary location.

ESSENTIAL JOB FUNCTIONS for Circulation @ Bull Street

1. Plans, organizes, effectively supervises, and evaluates the work of others; effectively trains others in circulation procedures, ILS software, library services and use of automated systems, as well as set goals and priorities for the Circulation staff.
2. Oversees the time management and approval for Circulation staff within the payroll system.
3. Supervises Circulation staff and performs all duties associated with the circulation of library materials (checking in/out, issuing refunds, issuing new cards, distributing and collecting forms, entering information, resolving problems, accepting payments, withdrawing materials, sorting, packing, tagging, weeding, loading and unloading, shelf reading, replenishing supplies, preparing the department for opening/closing, etc.).
4. Evaluates donated materials for addition to the collection; assesses materials in the collection, repairing or weeding out and discarding outdated, damaged, or other non-useful items per policy.
5. Provides advanced level assistance on patron account issues as needed.
6. Provides exemplary customer service to patrons by answering directional questions, providing reader’s advisory services, locating materials, processing holds requests.
7. Ensures that the Circulation area is neat and orderly and monitors supply levels. Coordinates with the Library Manager/Director to order materials and places help-desk tickets when necessary for assistance, as well as incident report tickets.
8. Collaborates with manager or directors on service coverage, process improvements, workflow analysis and service improvements. Identify and recommend best practices for circulation policies and procedures.
9. Compiles information and statistics and submits reports as requested.
10. Participates in department staff hiring, counseling and evaluation. Coordinates all disciplinary action with manager/director and HR.
11. Oversees and conducts departmental training on new and existing processes to ensure accuracy and compliance.
12. Keeps staff informed of library policies and procedures, provide direction, and problem solving.
13. Ensures staff duties are performed properly and in a timely manner.
14. Monitors the behavior of library patrons, handling standard issues or escalating to police when necessary. This may include the process of suspending patrons based on LOPL’s policy.
15. At the Central Library location, participates in training new hires that are going through the Library Services Onboarding Program.
16. Performs other related duties as assigned.

Qualifications

Education and Experience: Requires a Bachelor’s Degree in Library and Information Science or related field; five (5) years of directly related experience, including two (2) years of supervisory experience; or equivalent combination of education and experience.

Additional Requirements: Experience at staff development including setting clear objectives, providing challenging and stretching tasks and assignments, developing measures to monitor progress, and the use of effective feedback. Works with personnel that need further development.

Licenses or Certifications: Possession of Georgia State Certification of Librarians license preferred. Valid driver’s license and insurability required. Must have transportation to be able to travel between library locations.

Special Requirements: Must be able to work nights and weekends, stand for extensive periods of time during the workday, and perform duties at other library locations. An employee in this class must be physically able to operate a variety of job related machines and/or office equipment and be able to move or carry job related objects and materials.

Knowledge, Skills and Abilities: Must possess interpersonal skills to work effectively with multi-level staff, patrons, and community group members from all socioeconomic, educational, literacy, and cultural backgrounds. Supports strong morale and spirit in his/her team. Fosters open dialogue. Defines success in terms of the whole team. Creates a feeling of belonging in the team. Empowers others and creates a climate in which people want to do their best. Invites input from each person and shares ownership and visibility. Is someone people like working for and with. Adept at process management; knows how to organize people and activities. Can simplify complex processes, see opportunities for synergy and integration and apply appropriately to get more out of fewer resources. Uses problem-solving methods, as well as honest analysis, to solve difficult problems. Can see hidden problems and looks beyond the obvious to get to the core issue. Investigates a variety of sources for answers. Ability to communicate effectively and concisely both orally and in writing. Strong organizational and interpersonal skills with proven ability to lead.

PHYSICAL DEMANDS

Work is typically performed with the employee sitting at a desk, standing for extended periods, or bending/stooping. The employee must be able to lift and carry up to 50 pounds routinely, climb ladders, climb stairs, stand for extended periods of time, extended walking within and outside branch locations, reach, bend, and stoop. Full range of hand and finger motion is required for data entry purposes. The ability to distinguish color is required for network wiring purposes.

• Balancing: Maintaining body equilibrium to prevent falling while walking, standing or crouching on narrow, slippery, or erratically moving surfaces.
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Feeling: Perceiving attributes of objects by touching with skin, particularly that of fingertips.
• Grasping: Applying pressure to an object with the fingers and palm.
• Handling: Picking, holding, or otherwise working, primarily with the whole hand.
• Manual Dexterity: Picking, pinching, typing, or otherwise working, primarily with fingers.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally.
• Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
• Pulling: Using upper extremities to exert force in order to draw, haul or tug objects.
• Pushing: Using upper extremities to press against something with steady force.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Repetitive Motion: Substantial movements of the wrist, hands, and/or fingers.
• Standing: Particularly for sustained periods of time.
• Stooping: Bending body downward and forward by bending spine at the waist.
• Visual Acuity: Have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

WORK ENVIRONMENT

Typical office/library environment. Some fluctuations in building temperature related to HVAC problems can cause uncomfortable periods of heat or cold. Some periods of elevated noise levels. Some stress related to the type of work being performed may be encountered e.g., pressure related to periods of high-volume activity and multiple demands.

The work week is a 40-hour work week. After hours and holiday availability, while rare, is required.

Live Oak Public Libraries has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

It is the policy of the Library to provide equal employment opportunities to all people in all aspects of employer/employee relations without discrimination.