Library Technology Specialist - 498683-2453 Job at Boise State University in Boi

Boise State University Library Technology Specialist - 498683-2453 Boise , Idaho Apply Now

This job was posted by Idaho Works. For more information, please see: Job Posting.

Job Summary/Basic Function:

Provide technical management, training, and advanced support of the University learning technologies. Liaise with campus departments to coordinate and support web-based instruction. Develop web-based content.

Department Overview:

Albertsons Library is the vibrant, nurturing hub of Boise State. This is an inclusive space where people and diverse ideas flourish through research and creative activities. The Library provides high-quality, relevant services to students, faculty, staff, and community members. Resources are available in person, over the phone, and online, including databases, journals, books, interlibrary loan, electronics, a maker lab, and our Special Collections and Archives. We also offer rooms for studying, including a family study room for students with children, and spaces for exhibits and events.

Level Scope:

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry-level professionals and/or support employees.

Essential Functions:

• Consult with librarians, staff, designers, and other users to determine appropriate and effective solutions using instructional technologies.
• Resolve escalated issues and coordinate with Tier 1 (Helpdesk), application administrators, and vendors as appropriate to ensure timely and successful resolution.
• Play a lead role in selecting, planning, and releasing new tools and features.
• Analyze and interpret data to improve the use, management, or delivery of technical solutions.
• Configure roles and permission settings for instructional technologies.
• Manage interface design and display settings, including coordinating with Marketing and Communication.
• Manage, test, and deploy features and services.
• Coordinate with vendors or other IT units to identify patches, hotfixes, etc., and participate in the testing and communication of fixes.
• Play a lead role in exploration, communication, and testing of upgrades, new features, and new versions.
• Document internal processes, policies, and procedures. Create custom documentation for internal audiences (sub-administrators, eCampus Center, etc.).
• Develop effective and efficient workflows both internally and for end users.
• Coordinate with other stakeholders (OIT, Operations, HR, eCampus Center, users, committees) to ensure there is broad input, involvement, and endorsement of changes.
• Conduct workshops and training sessions about instructional technology.
• Participate in committees and governance.
• Work with Library faculty and staff to enhance library technologies used for teaching and learning.
• Take the lead in identifying and recommending new software and tools that support the library's mission.
• Manage and configure access to Library servers/services.
• Manage application and OS updates for library resources, including scheduling.
• Maintain and update software/hardware in the library computer lab.
• Supervise student employees.
• Develop and document policies and procedures for the teaching/learning use of library technology.
• Assist with the management and maintenance of the Technology checkout program.
• Assist patrons in the library with technology support.
• Provide backup services for the Library's application administrator.
• Provide support and troubleshooting for the library maker lab.
• Troubleshoot and repair basic electronic devices.
• Deliver training/workshops on library technology.
• Perform other duties as assigned.

Knowledge, Skills, Abilities:

• Excellent computer skills in Microsoft O/S and applications, Apple O/S and applications, Linux/Unix, and mobile, including iOS and Android.
• Possess basic electronic repair skills.
• Excellent communication (oral and written), interpersonal, organizational, and time management skills, with the ability to take ownership and complete assigned tasks.
• Analytical and detail-oriented, with excellent problem-solving skills and the ability to multitask.
• Strong customer service skills and a positive attitude.
• Understanding of the academic environment and coursework.

Minimum Qualifications:

Bachelor's degree and 2 years of experience or equivalent professional experience. Prefer degree concentration in Computer Information Systems, Management Information Systems, or Computer Science. Some positions may require a bachelor's degree or equivalent in department subject matter, including equipment/instrumental/lab experience.

Preferred Qualifications:

Expertise with desktop and server support with Windows, Mac, and Linux OS's.