Tbwa Chiat/Day Inc is hiring: Social Media Specialist in Austin

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, Stamps.com, ShipEngine, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values:

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

We are on a mission to grow our brands’ online presence and cultivate engaged communities through creative, thoughtful, and impactful social media strategies.

As a Social Media Specialist, reporting directly to the Director of Content Marketing, you’ll partner with our marketing and content teams to bring our brands to life across all social media platforms. You’ll help manage and grow our communities, craft compelling content, and create innovative social campaigns that resonate with our audiences. This is an Austin-based position for someone with 1+ years of experience, a deep passion for social media, and a hunger to learn and grow.

What will you be doing?

• Social Media Content Creation & Calendar Management:
  • Partner with content marketers to shape and execute a social media calendar aligned with our broader marketing initiatives.
  • Create custom, on-brand content using templates and tools.
  • Develop creative social media series that engage and excite our audience.
  • Maintain and update monthly editorial calendars.
• Social Media Strategy:
  • Build a holistic social media strategy that aligns with company goals, focusing on brand awareness, engagement, and conversions.
  • Analyze audience data and platform trends to determine which channels to prioritize for different products and campaigns.
  • Stay ahead of industry trends and platform changes to refine and evolve the social media strategy.
• Community Management:
  • Monitor and engage with our brand’s communities across platforms.
  • Actively participate in external communities to build brand awareness and connections.
  • Respond to comments, messages, and mentions in a timely and authentic manner.
• Performance Tracking & Reporting:
  • Track social media performance metrics to evaluate success.
  • Provide regular updates and insights on winning strategies and areas for improvement.
• Campaign Collaboration:
  • Work closely with cross-functional teams, including content, design, and performance marketing, to support social media campaigns.
  • Align social media efforts with larger brand goals and strategies.

What are we looking for?

• 1-3 years of experience in social media management or a related field.
• A genuine love for social media and understanding of its potential to build brand communities.
• Creativity and enthusiasm for crafting engaging content.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• A data-driven mindset with experience using social media analytics tools to evaluate performance.
• Exceptional communication skills, both written and verbal.

What do we offer?

• Discount on your personal shipment orders via stamps.com and GlobalPost.
• Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.
• Volunteer day. You can take 1 day off per year in order to participate in volunteering activities!
• Referral Fee: We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
• Great work-life balance with a flexible work schedule.
• An inclusive and upbeat work environment promoting diversity and inclusion.
• A cross-cultural atmosphere with a truly international team.
• Company events to foster team spirit.
• Internal and external training, free access to online training platforms.
• Hybrid work model with in-office days.
• 10 paid days off for U.S. holidays throughout the year.
• Health and Wellness options tailored to your needs.
• Flexible PTO policy.
• Attractive office space in central Austin with various perks.
• 401k employer matching program.
• Education reimbursement to support your growth.
• Pet insurance discounts.
• Free Telehealth services.
• Monthly discounts at Massage Envy.
• Annual merit reviews to recognize your hard work.
• Wellness programs with various activities and challenges.

Additional Position Duties:

• Sit for prolonged periods of time.
• Utilize wrist and hands for a prolonged period of time.
• Stand for short periods.
• Speaking and conversing with others.
• Lift up to 25lbs without assistance up to chest height.

Equal Opportunity Employer/Veterans/Disabled