Tech Providers, Inc.
Media Operations Technician Job at Tech Providers, Inc. in Atlanta
Tech Providers, Inc., Atlanta, GA, United States, 30383
Job Description:
• Needed a candidate with media broadcasting and media support background.
• Responsible for using advertising tools.
• Candidate will verify each ad coming from different vendors.
• Support local media in advertisement insertion, coding, and adjusting commercial ads.
RESPONSIBILITIES:
- Write MS-SQL Queries to pull technical ad insertion performance data for technical run rate analysis.
- Aggregate and analyze data, identify trends, root causes, and propose solutions to resolve production issues.
- Engage applicable internal and external partners including CFC analysts, video engineering, external vendors, and other relevant parties to actively resolve issues.
- Work with external ad partners on identifying and resolving systemic playback issues.
- Serve as a lead technical subject matter expert in technical ad insertion operations for the Client CFC Operations team.
- Recognize issues impacting the successful loading of daily playback schedules; diagnose and triage any issues to ensure resolution prior to the first scheduled event daily.
- Responsible for proper playback and verification of locally inserted commercials, including monitoring and adjusting video and audio levels to ensure the highest quality of playback.
- Proactively monitor the health of ad insertion systems to ensure continuous smooth operation of business-critical equipment.
- Apply advanced skills to resolve complex problems.
- Coordinate/support technical hardware/software, configuration, milestone issue communications.
- Document all hardware and software problems and follow up with user/technical support vendors.
- Communicate all equipment failures and technical errors.
- Troubleshoot operations workflow issues through system knowledge and vendor engagement.
- Effectively identify process or system problems as they occur and take appropriate steps to solve issues without specified processes or procedures.
- Determine path of action regarding technical issues under conditions of uncertainty, sometimes with incomplete information, that produce effective results.
QUALIFICATIONS:
- HS diploma, GED, or relevant work experience.
- 4+ years of experience preferred in related field (i.e. linear advertising technology operations, technical support, video engineering, or broadcast television work).
- Strong proficiency with Windows operating systems, Microsoft Office Suite including Excel, Word, and Outlook, and digital ad insertion technology.
- Proficiency in running MS SQL queries to extract relevant data and perform analysis.
- Excellent interpersonal, collaborative, troubleshooting, and high-touch communication skills to work effectively with teams throughout the organization.
- Strong problem-solving and analytical skills; ability to look at broad data and propose specific solutions.
PREFERRED:
- AS/AA or Technical Certification in a related discipline strongly desired (i.e. Engineering, Computer Science, etc.).
- Experience in the telecommunications industry desired.
- Experience with Arris and Sea Change ad insertion platforms helpful.