Patient Experience Coach | PR/Marketing Job at Monument Health in Rapid City

Patient Experience Coach | PR/Marketing

Apply locations Rapid City, SD USA

Time type: Full time

Posted on: Posted 3 Days Ago

Job requisition id: 25_4415.0

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location: Rapid City, SD USA

Department: CS PR/Marketing

Scheduled Weekly Hours: 40

Starting Pay Rate Range: $68,224.00 - $85,280.00

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary:

The Patient Experience Clinical Coach is responsible for supporting patient experience initiatives and interventions focusing on ensuring our patient’s experience is consistent and exceptional. Assists the Patient Experience Director in the development and implementation of strategies aimed at maximizing patient experience and ensuring that teams have the necessary tools and support to do so.

Responsible for assisting with implementing strategies to enhance the quality of care and overall experience for patients and their loved ones. You will play a vital role in cultivating a culture of exceptional service across our health system and instilling a sense of warmth and compassion throughout the organization.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

1. Supportive work culture
2. Medical, Vision and Dental Coverage
3. Retirement Plans, Health Savings Account, and Flexible Spending Account
4. Instant pay is available for qualifying positions
5. Paid Time Off Accrual Bank
6. Opportunities for growth and advancement
7. Tuition assistance/reimbursement
8. Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)
9. Flexible scheduling

Job Description:

Essential Functions:

• Provide hands-on coaching and mentoring to clinical staff to enhance empathy and communication skills.
• Round on patients and families to address concerns and improve service delivery.
• Implement and maintain patient experience initiatives at the departmental level.
• Assist in the delivery of training programs focused on quality, compassionate care.
• Support local patient experience champions and collaborate in patient experience meetings.
• Help clinical caregivers understand and apply patient experience feedback to improve care.
• Foster a culture of empathy and inclusivity among caregivers.
• Observe and provide real-time coaching to caregivers to improve patient interactions.
• Facilitate patient experience improvement initiatives by identifying key areas for growth.
• Promote patient-centered care by engaging with patients and families for continuous feedback.
• All other duties as assigned.

Additional Requirements:

Required:

Education - Completion of a nursing education program that is approved by a board of nursing

Certifications - Registered Nurse (RN) - South Dakota Board of Nursing

Work Experience - 3+ years Clinical Experience

Physical Requirements:
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Job Category: Patient Services

Job Family: Community Outreach

Shift:

Employee Type: Regular

Make a difference. Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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