Studio Manager Job at Orangetheory - L5 Franchise #0296 in Northville

Benefits:

1. 401(k)
2. 401(k) matching
3. Dental insurance
4. Health insurance
5. Paid time off
6. Vision insurance

Be fit. Change lives. Have fun.

Here at Orangetheory Fitness we create exciting and rewarding experiences for our team members that are motivated, career driven, and fitness-minded who want to improve themselves and their future. We are currently looking for a Studio Manager keen on driving sales and operational excellence to provide leadership and daily direction within our studios, while promoting the benefits behind this science-based, full-body group workout.

The Studio Manager is someone who is task-oriented and willing to be held accountable. They will look everyone who enters the studio — members, employees, visitors — in the eye, call them by name, and make time for them. They can motivate a sales team, listen, and enjoy staying fit and having fun!

Studio Manager Responsibilities:

1. Responsible for overseeing the sales process and systems
2. Manage and exceed all Orangetheory sales and operational budgets
3. Responsible for meeting performance metrics (KPIs), revenue, ordering, inventory, payroll, cost controls, and facilities maintenance
4. Lead and coordinate initial and ongoing sales drivers (studio events, community outreach)
5. Manage, coach, and develop all staff by modeling all studio activities through self-involvement (lead by example)
6. Train, mentor, and evaluate the performance of all employees for ongoing success and future growth
7. Responsible for monthly 1:1s and annual staff performance reviews
8. Ensure compliance and adherence to Orangetheory business policies for daily studio operations
9. Monitor the hiring and scheduling of all studio staff
10. Develop a high-energy culture through contests and incentive-based motivation
11. Responsible for 30-60-90 and annual OTF staff performance reviews
12. Ensure that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, delinquent account procedures, customer care calls, change requests, and document scanning
13. Provide and maintain the highest level of customer service, using effective decision-making to help resolve customer service issues

Studio Manager Qualifications:

1. Proven sales leadership is required (3+ years)
2. 3+ years of management experience, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
3. Must pose a high caliber approach to coaching and staff development
4. Must possess excellent leadership and management skills to create a positive, successful environment for staff and members
5. Previous management experience in the health & fitness industry strongly preferred
6. Strong work ethic, integrity, and professional demeanor
7. Solid verbal and written communication skills
8. Passion for health and wellness

Acknowledgement:

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment-related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing, and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please refer to their privacy policy.