Closed Circuit Television (CCTV) Technician Job at City of College Park in Colle

A successful candidate will play an active role in the City of College Park’s existing operational success. The purpose of this position is to evaluate, maintain, monitor, and provide technical support for the CCTV enterprise system. Develop solutions for business workflows and procedures. Successful implementation ensures the effective use of the latest CCTV technology throughout the City. Independent judgment is required to identify, select, and apply the most appropriate of available guidelines and procedures as well as interpret precedents. This is a highly technical hands-on position responsible for providing technical expertise in the support and analysis of city enterprise cameras, software applications, video databases, networks, and CCTV workflows under the general supervision of the Chief Information Officer.

Responsibilities:

• Monitor all enterprise CCTV and repair cameras if needed.
• Design and plan CCTV infrastructure to support new applications and technologies.
• Act as a liaison between city staff, vendors, and other IT staff.
• Analyze existing business workflows and suggest configuration changes and process improvements to the enterprise camera system.
• Reverse engineer existing CCTV layout if needed.
• Remediate existing problems and suggest automation and other relevant innovations.
• Perform analysis and make recommendations regarding video server and network-related equipment & software.
• Participate in the development of policies and procedures for the use of CCTV network facilities and system applications and ensure implementation.
• Provide technical documentation and maintain a citywide technical knowledgebase of CCTV infrastructure.
• Develop and/or coordinate training for end users and IT staff if needed.
• Maintain project schedule for all CCTV-related projects and implementation.
• Develop Disaster Recovery/Business Continuity Plan for enterprise CCTV.
• Develop and evaluate options in infrastructure planning to support new applications and technologies.
• Perform other administrative duties as required.
• The omission of specific duties does not preclude the supervisor from assigning duties that logically relate to the position.

Minimum Requirements:

• Knowledge of principles, theories, and methods of CCTV network management.
• Knowledge of radio waves/signal technology.
• Knowledge of LAN/WAN structure.
• Knowledge of Public Safety Technology and trends (Body Cameras, Records Management System, Syscom).
• Knowledge of network operating software such as Microsoft Exchange, Microsoft PowerPoint, Microsoft Project, Microsoft SQL Server, etc.
• Knowledge of the Software/Systems Development Life Cycle (SDLC).
• Knowledge of hardware such as Dell servers, VMWare, Cisco Switches, and Routers, etc.
• Excellent oral and written communication skills, including presenting to groups and in one-to-one settings.
• Limited pushing, pulling, lifting (lifting would not exceed 20 lbs.) and mobility on premises necessary.
• Experience in communicating with diverse communities and in establishing and maintaining cooperative working relationships.
• Ability to independently handle multiple work unit priorities and projects. Ability to interpret and apply policies and procedures independently; use judgment and discretion to act when precedents do not exist.
• Ability to handle information of sensitive and confidential nature in the utmost professional manner.
• Effective analytical and decision-making skills. Excellent communication (oral and written), organizational, and time management skills. Effective interpersonal skills and ability to work with diverse constituents.
• Attention to detail and adaptability to a changing environment is extremely important as well as dependability.
• Demonstrate a high level of professionalism, initiative, resourcefulness, and personal accountability.
• Moderate physical activity. Requires handling objects of average weight up to fifty (50) pounds or standing and/or walking for more than four (4) hours per day.
• Note: In compliance with the American Disabilities Act (ADA), those functions of the job which are identified as essential are required to be performed with or without reasonable accommodations. Requests to facilitate the performance of essential functions will be given careful consideration.

Education and Experience:

• Bachelor’s degree preferred or 5 years work experience coupled with 2 years technical education.
• Fiber, telecommunications, radio signal, and other relevant technical certifications a plus.
• Experience in communicating with diverse communities and in establishing and maintaining cooperative working relationships.
• Proficiency in MS Office Suite, as well as knowledge and understanding of organization structure, workflow, and operating procedures.
• Extensive hours and weekends will be required at times.
• Pre-employment screening is required: criminal background check and drug testing.