Chase- Candidate Experience page is hiring: User Experience Designer, Vice Presi

User Experience Designer, Vice President

Minimum Qualifications

• 5+ years of professional experience designing and delivering customer-facing products and experiences for web and mobile
• Advanced to expert skill level designing and prototyping in Figma
• Deep knowledge of user-centered and human-centered design approaches
• Experience working with cross-functional teams through discovery, ideation, prototyping, testing, and enablement etc., using Design Thinking and Agile best practices
• Experience creating presentations in PowerPoint and/or Keynote

Responsibilities

• As a User Experience Design Lead, Vice President in the Chase Consumer Bank portfolio, you will be instrumental in scoping, shaping, designing, and delivering initiatives
• Collaborating closely with our Senior UX Leads and cross-functional partners, you will effectively articulate user and customer needs, using research and data to inform the creation of prototypes and high-fidelity designs
• You will work in tandem with partners from Research, Content, Tech, and Product departments, participate in strategic discussions, and have the opportunity to directly design user-centric experiences for web and mobile platforms
• Collaborate with cross-functional partners (including Product, Research, Content, Tech) to help define product strategy, aligned to user needs and business goals
• Get hands-on designing end-to-end experiences leveraging research and design thinking best practices to inform your work
• Participate in research activities such as user interviews, surveys, focus groups, usability studies, etc
• Lead design activities and creation of UX artifacts for web, mobile and Omni channel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes), working in close partnership with content designers and UX researchers
• Develop and sustain effective cooperative working relationships with peers, managers, and other stakeholders
• Create presentations and share work with stakeholders providing rationale for strategic decisions and design choices

Qualifications

• Bachelor’s Degree (or higher)
• 5+ years of professional experience designing and delivering customer-facing products and experiences for web and mobile
• Advanced to expert skill level designing and prototyping in Figma
• Strong visual design skills + experience in service design
• Deep knowledge of user-centered and human-centered design approaches
• Experience working with cross-functional teams through discovery, ideation, prototyping, testing, and enablement etc., using Design Thinking and Agile best practices
• Strong storytelling skills
• Experience creating presentations in PowerPoint and/or Keynote

Preferred Qualifications

• Understanding of Accessibility Guidelines and Inclusive Design practices
• Experience designing for large scale, Omni channel products and services