Video Telecommunications Specialist- Level II Job at General Dynamics Informatio

Req ID: RQ189929

Type of Requisition: SCA

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: MBI Full 5C (T3)

Job Family: SCA

Skills:

Problem Solving, ServiceNow Platform, Teleconferencing

Experience:

4 + years of related experience

Job Description:

Seize your opportunity to make a personal impact as a Video Telecommunications Specialist II supporting GDIT’s Military Health IT Team. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As a Video Telecommunications Specialist II in San Antonio, TX, you will be trusted to work with a variety of different technologies. You will be responsible for providing Video Teleconferencing (VTC) and Secure Video Teleconferencing Support (SVTC).

HOW A VIDEO TELECOMMUNICATIONS SPECIALIST II WILL MAKE AN IMPACT

1. Provide VTC and SVTC support for Government owned hardware and software
2. Installation and maintenance of Video Conferencing equipment
3. Assist the Video Network Center (VNC) with on-site services and support
4. Assist with incident management, problem management, CM and ITSM related tasks as required using MHS ServiceNow ITSM suite of tools
5. Assist with or perform VTC end point upgrades (HW/SW) as required with GFE
6. Install, configure, and implement applicable IA security policies, guidelines, and requirements such as, but not limited to the Defense Information Services Agency (DISA) Security Technical Implementation Guides (STIGs) and IA Vulnerability Alert (IAVA) patches
7. Load and configure DHA VNC approved IPV conferencing software applications onto IPV network appliances or customer End User Devices (EUDs)
8. Assist the DHA VNC in supporting and maintaining enterprise VTC/SVTC infrastructure located at JBSA geographic locations and sites; this includes but is not limited to bridges and other hardware appliances and applications supporting audio and video conferencing services
9. Update existing documentation and create new documentation as required
10. Perform pre-conference coordination activities, schedule, connect, and monitor VTC/SVTC calls including set up and operations of audio and video equipment including AV racks, touch panels, microphones, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards, and related electronic equipment for meetings, presentations, and conferences.
11. Provide support for the receipt, and inventory management of mobile devices
12. Provision accounts to align with DHA Enterprise Support group policies
13. Deploy devices to users and assist with e-mail services (as required)
14. Train users on basic device features and functionality
15. Troubleshoot mobile device interoperability with Enterprise Email and/or Exchange mail server issues, (as required)
16. Contact manufacturers of approved and deployed equipment for support (as necessary)
17. Assist with the management and monitoring of servers, Network devices, circuits and supporting infrastructure for performance and availability
18. Assist with the installation of all software, hardware, and security upgrade and patches, as required by the manufacturer, DHA, or Governmental IA support agencies
19. Assist with ensuring the backup and recovery of all Apple and Android devices

WHAT YOU’LL NEED TO SUCCEED:

1. Education: Bachelor's Degree or 4 years of equivalent experience
2. Experience: 4+ years of progressive experience in Video Teleconference (VTC) and Secure Video Teleconference (SVTC) support
3. Certifications:

• Applicable ADP/IT-II Cyber certifications (Security+)

• Demonstrated experience with ServiceNow
• Demonstrated experience managing Apple and/or Android mobile devices
• Intermediate experience with MS Office products (E.g., Word, PowerPoint, Access)

GDIT IS YOUR PLACE:

1. 401K with company match
2. Comprehensive health and wellness packages
3. Internal mobility team dedicated to helping you build your skills and own your career
4. Professional growth opportunities including paid education and certifications
5. Rest and recharge with paid vacation and 10 company-paid holidays

The likely hourly rate for this position is between $21.97 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.