Procom Consultants Group is hiring: Digital Technical Writer in Texas City

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:

• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties include:

• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Job Description

Digital Technical Writer

On behalf of our client, Procom Services is searching for a Digital Technical Writer for a remote contract opportunity.

Job Details

Provide professional assistance to internal and external customers with technical communication projects. Able to write, rewrite, edit, and proofread technical documents, promotional materials, online content, internal publications, and business development deliverables. Conduct quality control checks to ensure compliance with guidelines, specifications, and deadlines. Maintain a high level of customer satisfaction.

POSITION DUTIES AND RESPONSIBILITIES:

• Contribute to developing documentation methodology, frameworks, and techniques for producing technical communications.
• Use effective project management to meet established deadlines.
• Execution of knowledge management ranging from producing content management and managing customer services content to open collaborative authoring, based on KCS principles.
• Identify, build, design and publish templates with an eye for reuse for consistency.
• Apply principles and methods of curriculum and training design, teaching and instruction for individuals and groups to the development of communications.
• Work with internal teams and SMEs to obtain an in-depth understanding of the product and the documentation requirements.
• Develop and document standard policy, operating process/procedure, and customer service guidelines relating to IT support.
• Assist in processing content requests, prioritization, and assignment of projects. Prepare and assist with preparation, coordination, copyediting, and proofing of large and small proposals.
• Design, create and maintain appropriate information architecture.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience, paying attention to detail.
• Write end-user and internal-user procedural/task-based documentation such as user’s guides, getting started guides, best practices, and knowledge base articles.
• May also write easy-to-understand user interface text, online help, FAQs, and developer guides.

TEAM LEAD RESPONSIBILITIES (if applicable):

• Ability to fill in as acting Team Lead when necessary.
• Serve as mentor to interns.

Digital Technical Writer Mandatory Skills:

• Strong interpersonal communication skills in both developing collaborative relationships with SMEs and working with a wide range of people within the organization.
• Must have excellent verbal communication skills.
• Must have reliability and a strong sense of responsibility including the ability to meet aggressive deadlines.
• Ability to work independently and take ownership.
• Expert computer skills including proficiency in Adobe Acrobat, Photoshop, Microsoft Office, Visio, Project, SharePoint, Image capturing, HTML, etc.
• Knowledge of media production, communication, and dissemination techniques and methods.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Familiarity with conventions in form, structure, and notation of technical writing.
• Ability to maintain discretion and confidentiality.
• Ability to manage and organize small to medium projects effectively with strong analytical, planning, organizational, and time management skills.
• Expertise using Content Management/Knowledge Management tools highly desired.
• Experience with multiple writing styles: technical, creative, marketing.
• Experience in web design and computer graphics helpful.
• Strong research skills including gathering and analyzing data from multiple sources.
• A bachelor’s degree in communication or technical discipline or equivalent experience required.
• 4-5 years or more of related experience.
• Ability to travel when required.

Start Date: ASAP

Assignment Length: 6+ months (possible temp to perm)

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.

#J-18808-Ljbffr