IT Techical Writer Job at Ceva Logistics in Jacksonville

YOUR ROLE

Key IT resource responsible for centralizing and standardizing communications and knowledge management for the Matrix Transportation and Supply Chain Platform. Will coordinate brand, web, and user outreach to support the platform's internal communications, such as product announcements and presentation development. The ideal candidate has excellent communication and technical skills, and a desire to have a meaningful impact. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Manage the Matrix Transportation and Supply Chain Platform's online presence, the MatrixWiki knowledge database. This includes regular updates to the site, building out new pages, and providing analytics and reporting on a periodic basis.
• Lead the development of an annual, multi-faceted communications strategy that drives Platform perception across its products, updates/improvements, new projects, accomplishments, and agenda.
• Manage a communications content production timeline to deliver key Platform communications (newsletters, emails, website, etc.).
• Drive the graphic design creative strategy for all projects (newsletters, email, website, etc.).
• Write the Matrix Platform Release articles to promote new features and updates in coordination with leadership. Facilitate its distribution through email and publication on the MatrixWiki.
• Build PowerPoint presentations to support the platform's features and functions, as well as coordinate and assist with presentations that meet leadership team needs. Maintain a slide library of content that can be repurposed across needs.
• Serve as editor, content manager, writer, and graphic designer for the Matrix Transportation Platform's newsletter.
• Develop and maintain brand consistency in all forms of communication and within the Matrix Platform.
• Generate help documentation for the Platform.
• Research and implement new communication strategies.
• Lead and develop team members.
• Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• Bachelor's Degree in communications, computer science, or relevant technical field.
• Minimum of 3 years of technical writing and/or business analyst experience for a software company.

Specialist Knowledge & Skills:

• Understanding of SDLC, experience working in a software development environment, writing technical documents for customer use.
• Collaborative mindset, excellent verbal and written communication skills, fluent in English, editing and proofreading skills.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop, and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance, and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world, then let's work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options), or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate, and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application being voided.

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