Amazon
UX Writer, CS-UX Word and Voice Design Team - CET
Minimum Qualifications
- 2 years of UX writing or voice design experience
- Bachelor's degree or equivalent experience in English, Journalism, Marketing/Communications, Human-Computer Interaction (HCI), or Design
- An online portfolio or samples of work that show experience writing for user-centered design solutions
Responsibilities
- You’ll collaborate across our design studio and beyond, working with designers, researchers, engineers, machine learning scientists, and product/program managers throughout the planning, design, and development lifecycle of our products and features.
- If you like solving complex challenges through words, advocating for customers, and live, sleep, and breathe conversational UI language, this role is for you.
- You’ll also create writing guidelines to raise the bar and share our expertise with our product and tech partners.
- Write for and iterate on user-centered CS products and chatbots.
- Make decisions based on user feedback, metrics, accessibility practices, and usability findings.
- Plan, write, and publish self-service UX writing and voice design guidelines.
- Raise the bar by driving UX strategy and consistency across a suite of customer-facing products including generative AI/Large Language Models.
- Be a key influencer in product strategy, driving mindful discussions with product managers, designers, engineers, and stakeholders.
- Understand and empathize with Amazon customer needs.
- Conduct A/B testing and use analytics to determine the most effective tone and phrasing to use for specific use cases.
- Support localization research by using data to inform the right tone and words for other regions.
- Build new scalable processes and initiatives.
- Each day of the week will be different, but you'll be working weekly with UX research, design, product, and tech teams to write user interfaces, workflows, and patterns.
- You'll also support larger projects by partnering with product/UX/tech stakeholders and participating in meetings and working sessions to discuss the products content strategy when needed.
- You’ll support smaller UX writing needs in our team’s weekly office hours and writing guidelines.
- You'll get to help test UI copy and messaging with language experiments.
- Additionally, you'll provide guidance to your UX teammates on their respective product UX during collaborative studio working sessions.
- Experience meeting customer and business requirements and leading review sessions.
Benefits
- The base pay for this position ranges from $94,200/year in our lowest geographic market up to $184,000/year in our highest geographic market.
- Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.