Lead Content Designer Job at PayPal Inc. in New York

PayPal Inc. Lead Content Designer New York, New York Apply Now

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
As a Lead Content Strategist, you'll be a key driver of content strategy and editorial quality for multiple cross-functional product delivery teams, leading a team of Content Designers. At PayPal, Leads work side by side with UX Designers, Product Managers, and Researchers to create user experiences that empower people and businesses around the world.

Key Responsibilities:

• Lead through craft and help grow a small team of Content Designers.
• Inspire the team to evangelize for our customers, develop the information they need, and determine when and how best to communicate with them.
• Be a storyteller and help shape presentations and customer experience through stories and messaging strategies.
• Drive the definition of a clear and actionable strategic direction for content in your product area.
• Lead workshops that change how the organization solves problems and aligns with PayPal's long-term vision.
• Set content standards for the organization and contribute to thought leadership and advancements in design.
• Use data and customer feedback to measure the effectiveness of the content strategy and pivot as needed.
• Work with the Content Community of Practice team to develop and implement content strategy frameworks and guidelines.
• Coordinate content with Brand, Marketing, and Operations teams to ensure a consistent end-to-end experience.
• Use data and research to evaluate your content's impact and push for continuous improvement.
• Be an arbiter of best practices in grammar, messaging, terminology, writing, and style.
• Demonstrate how content can be used to create lasting relationships with our customers.

Qualifications:

• 7+ years of experience writing for multiple channels and platforms.
• 3+ years of experience managing or mentoring writers.
• Experience in understanding the customer journey through research and data analysis.
• Expertise in using design thinking to create great products.
• Track record of positioning content as an engagement tool.
• Experience in financial services, payments, B2B or B2C e-commerce is preferred.
• AI interest or experience preferred.

Additional Job Description:
Subsidiary: PayPal
Travel Percent: 0
PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus, equity, and medical, dental, vision, and other benefits. For more information, visit paypalbenefits.com.

The U.S. national annual pay range for this role is $99,300 to $216,040.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace.

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. We offer benefits to help you thrive in every stage of life.

Commitment to Diversity and Inclusion:
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.

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