Cardinal Health is hiring: Senior Consultant, UX Researcher Lead in Juneau

Cardinal Health Senior Consultant, UX Researcher Lead Juneau, Alaska Apply Now

The Cardinal Health Pharma ecommerce team is looking for a Lead UX Researcher to help us create digital experiences that empower patient care. We are looking for a passionate researcher and team player who will be part of a massive digital transformation effort. The Lead, UX Researcher will be responsible for uncovering our customer’s unmet needs and triangulating potential usability issues using a variety of data points including website analytics.

Essential functions:

1. This Lead UX Researcher will use a mixed-methods approach in uncovering and defining user needs.
2. Analyze data gathered through a variety of generative and evaluative research methods and present findings to stakeholders across the organization.
3. Establish benchmarking efforts on a regular cadence, leveraging analytics and other data sources to identify potential usability issues and areas for future enhancement.
4. Validate whether digital transformation efforts are meeting the needs of our users.
5. Work directly with product and design stakeholders across multiple teams and products to create excellent customer experiences.

Responsibilities:

1. Conduct or support UX research efforts including generative and evaluative methods across a wide variety of capabilities.
2. Support research using analytics, previous UXR findings, survey results, customer service call logs, and internal usage reports to triangulate potential usability issues and uncover unmet customer needs.
3. Translate research data gathered into actionable recommendations that help inform future iteration.
4. Establish a regular cadence for benchmarking experiences.
5. Deliver recommendations to business partners and leaders in a consumable and actionable way.
6. Leverage UXR to inform strategic direction on future and current transformation efforts.
7. Conduct moderated and unmoderated studies.
8. Partner closely with cross-functional partners including UX design, Product, Customer support, Sales, IT, and others.
9. Mentor and guide UXR colleagues to ensure implementation of best practices and aid in their continued growth.
10. Some travel required, including to visit customers within the Lead UXR’s local area.

Qualifications:

1. 5+ years of experience conducting, analyzing, and communicating user research findings and insights preferred.
2. Master's Degree or higher in HCI, Cognitive science, Psychology, Anthropology or other relevant discipline strongly preferred.
3. Demonstrated ability to assess a situation and apply the correct method for uncovering user needs and product opportunities preferred.
4. Excellent problem-solving skills preferred.
5. Excellent verbal and written communication skills, including presentation and story-telling abilities preferred.
6. Familiarity with UX heuristics and web design conventions preferred.
7. Demonstrable ability to conduct research using moderated and unmoderated methods preferred.
8. Experience working in an agile environment preferred.
9. Ability to balance and prioritize multiple work streams at one time preferred.
10. Reliable, responsive, and with excellent time management skills preferred.
11. Ability to travel (up to 25% of time) as needed to conduct research preferred.
12. Ability to create presentations in a variety of formats preferred.
13. Familiarity with digital whiteboarding programs such as Lucid preferred.
14. Adaptable to changes in priorities and ways of working preferred.
15. Skills with evangelizing and educating stakeholders about UX best practices preferred.
16. Understanding of digital accessibility preferred.

Anticipated salary range: $121,600 - $156,330

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being, including:

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave

Application window anticipated to close: 03/08/2025. If interested in the opportunity, please submit your application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience, and skills, and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.

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