StubHub is hiring: Senior Content Designer in New York

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

As the first Content Designer for our Push Marketing product team, you will lead content design for email, push messaging, and in-product experience. You'll partner with product, engineering, and design leads to establish a content calendar and content design principles that balance scalability, ad hoc marketing activation, and authentic messaging that resonates with fans. You'll obsess over culture and dive into new fan communities to spin up compelling campaign stories. Beyond your creative instincts, you leverage data to hone your hypotheses and rigorously A/B test ideas to increase engagement and conversion.

In addition to your primary scope, you'll play a key role in our new Content Design team to establish broader content standards, such as copy and brand voice guidelines, quality assurance processes, and team rituals.

This role is suited for someone with a builder mentality who is excited to drive a long-term vision while executing day-to-day copy design to raise the bar from the ground up. If you're passionate about event culture, creative copywriting, and early-stage opportunities – come join our team!

This is a hybrid work opportunity located in New York, NY or Los Angeles, CA. We have a 3-day in-office and 2-day remote schedule.

• Partner closely with product, design and engineering to develop, test, and iterate on a data-driven content strategy to increase our content's reach and impact.
• Establish and drive goals that roll up to a long-term vision for channel growth and brand experience.
• Write creative copy for email, push, and in-product experience, balancing quality and speed. Continuously iterate your copy to A/B test variations.
• Establish foundational principles, processes, and best practices to improve content quality and scalability.
• Partner with design and content leads to evolve StubHub's voice and how we flex that voice in our marketing and product content.
• Exercise product thinking and influence team vision, strategy, and product decisions.
• Monitor event and culture trends and news to surface new ideas to drive future growth.

What You've Done

• 5+ years of experience of professional experience in content design, content strategy, or UX writing, preferably in a product development environment.
• A portfolio demonstrating breadth and proven writing experience in consumer-facing marketing campaigns and product experiences.
• Strong writing, editing, and storytelling skills with a keen eye for detail.
• Customer-centric, empathetic and creative. You always build strategies around customer insights, you have a knack for understanding the wants and needs of others, and you're great at generating creative new ideas around those customers.
• Experience establishing team goals and driving metrics including, open rate, CTR, and conversion.
• Proven ability to drive long-term vision through customer obsession, data-driven strategy, and cross-functional influence.

• A strong desire to learn and grow with the company
• A team-first mindset that prioritizes the success of the company
• Resilience and adaptability in response to changes and challenges
• Proactivity in solving problems and identifying opportunities to improve

What We Offer

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
• Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.