Astreya
Audio Visual Technician
Astreya, San Francisco, California, United States, 94199
What this Job Entails:
Based on site 5 days a week. Monday to Friday
The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support. Traveling to various client offices on occasion is required.
Event Support Hands-on delivery of events either on-site or remotely via / Zoom / Vimeo / Google Meet Work with teams and stakeholders using ticketing or booking system system to coordinate events Provide full event production support either on your own for smaller events or as part of a team for larger events Manage the day-to-day housekeeping and maintenance of event spaces Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success Provide feedback on possible enhancements and improvements to the space Manage client expectations on production issues Liaise across different levels within the immediate team, the client’s organization, and third-party vendors Escalate any operational issues to the appropriate level of support and make suggestions for improvements Produce event related and other types of reports as requested by the manager Serves as the primary contact for event coordination requiring AV beyond the general meeting setup Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup. Serve as key contact for third party AV vendors at venue locations. Manage high profile, global events Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event Basic Video encoding and editing skills May operate event production equipment including but not limited to audio mixer, lighting desk, video switcher and PTZ cameras and operation. Please note that this is not a prime function of this role.
Video / Audio Conferencing Video/Audio conference setup support Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call Manages equipment and software upgrades Commissioning and testing of all new and relocated video conference systems Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.
AV Meeting Room Support Ensure all multimedia/presentation rooms are maintained in good working order AV equipment set-up and support Presentation/multimedia meeting room support, including duration support Assist with support for multimedia broadcasting Quick response to emergency/ad-hoc requests
Faults & Room Checks Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure Ensure that all faults are reported in the correct way and in a timely manner Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures Carry out all power down/up when required, usually involving out-of-hours overtime commitments
General Duties Maintaining the cleanliness and presentability of all AV rooms, stores and equipment Mentor other members of the team, including freelancers Assist with the training of all technical team members Advise clients on best practice Provide regular feedback and service improvements recommendations Focus on service/operational issues for review
Experience & Skills Required Flexible approach to working schedules to include out of hours (early or late) and weekends Must have experience in managing events and webinars remotely via Zoom Working unsupervised Encoding of video and audio content. Media and web content integration (packaging). Knowledge of Windows Media, Apple Quicktime, .mp4 and Flash encoding formats. Operating various types of equipment such as Crestron systems, Qsys core, Dten, Logitech products, Neat products projectors, wireless microphones, PTZ camera, etc. Read and understand AV schematics Data gathering, reporting, metrics and administrative skills Liaising with clients and event planners on a daily basis - white glove customer service approach Event support experience Excellent customer service skills and experience Excellent communication skills AV / VC Systems experience in a Corporate environment Ability to read building schematics and installation diagrams in order to troubleshoot Understanding of TCP/IP networking Understanding of different audio and video protocols and codecs required Ability to draft and present technical reports in English Providing feedback for service improvements 3 years minimum experience in a similar role Experience video editing in Adobe Premiere Pro
Required Qualifications/Skills: High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Ability to think and work independently Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment Excellent written and oral communication skills and strong customer service skills Understanding of reading/understanding architecture, electrical, structural & AV systems drawings Ability to work day, evening or weekend shifts and travel to support a distant event if required Must have valid driver’s license and safe driving record
Preferred Qualifications: Various certifications
Physical Demand & Work Environment: Must be able to sit, stand, stoop and bend for extended periods of time Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment Must have ability to climb ladder, scaffolding or transported by lifts Must have the ability to drive/operate a vehicle in a safe manner Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively
Based on site 5 days a week. Monday to Friday
The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support. Traveling to various client offices on occasion is required.
Event Support Hands-on delivery of events either on-site or remotely via / Zoom / Vimeo / Google Meet Work with teams and stakeholders using ticketing or booking system system to coordinate events Provide full event production support either on your own for smaller events or as part of a team for larger events Manage the day-to-day housekeeping and maintenance of event spaces Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success Provide feedback on possible enhancements and improvements to the space Manage client expectations on production issues Liaise across different levels within the immediate team, the client’s organization, and third-party vendors Escalate any operational issues to the appropriate level of support and make suggestions for improvements Produce event related and other types of reports as requested by the manager Serves as the primary contact for event coordination requiring AV beyond the general meeting setup Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup. Serve as key contact for third party AV vendors at venue locations. Manage high profile, global events Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event Basic Video encoding and editing skills May operate event production equipment including but not limited to audio mixer, lighting desk, video switcher and PTZ cameras and operation. Please note that this is not a prime function of this role.
Video / Audio Conferencing Video/Audio conference setup support Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call Manages equipment and software upgrades Commissioning and testing of all new and relocated video conference systems Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.
AV Meeting Room Support Ensure all multimedia/presentation rooms are maintained in good working order AV equipment set-up and support Presentation/multimedia meeting room support, including duration support Assist with support for multimedia broadcasting Quick response to emergency/ad-hoc requests
Faults & Room Checks Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure Ensure that all faults are reported in the correct way and in a timely manner Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures Carry out all power down/up when required, usually involving out-of-hours overtime commitments
General Duties Maintaining the cleanliness and presentability of all AV rooms, stores and equipment Mentor other members of the team, including freelancers Assist with the training of all technical team members Advise clients on best practice Provide regular feedback and service improvements recommendations Focus on service/operational issues for review
Experience & Skills Required Flexible approach to working schedules to include out of hours (early or late) and weekends Must have experience in managing events and webinars remotely via Zoom Working unsupervised Encoding of video and audio content. Media and web content integration (packaging). Knowledge of Windows Media, Apple Quicktime, .mp4 and Flash encoding formats. Operating various types of equipment such as Crestron systems, Qsys core, Dten, Logitech products, Neat products projectors, wireless microphones, PTZ camera, etc. Read and understand AV schematics Data gathering, reporting, metrics and administrative skills Liaising with clients and event planners on a daily basis - white glove customer service approach Event support experience Excellent customer service skills and experience Excellent communication skills AV / VC Systems experience in a Corporate environment Ability to read building schematics and installation diagrams in order to troubleshoot Understanding of TCP/IP networking Understanding of different audio and video protocols and codecs required Ability to draft and present technical reports in English Providing feedback for service improvements 3 years minimum experience in a similar role Experience video editing in Adobe Premiere Pro
Required Qualifications/Skills: High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Ability to think and work independently Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment Excellent written and oral communication skills and strong customer service skills Understanding of reading/understanding architecture, electrical, structural & AV systems drawings Ability to work day, evening or weekend shifts and travel to support a distant event if required Must have valid driver’s license and safe driving record
Preferred Qualifications: Various certifications
Physical Demand & Work Environment: Must be able to sit, stand, stoop and bend for extended periods of time Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment Must have ability to climb ladder, scaffolding or transported by lifts Must have the ability to drive/operate a vehicle in a safe manner Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively