Content Moderation Associate

A Digital Customer Experience Associate is dedicated to fostering positive interactions and building enduring relationships between a company and its customers, with a primary focus on improving overall customer satisfaction and loyalty.

Job Responsibilities:

1. Provides customer support to prospect clients of The Icon Clinic by responding to Social Media inquiries.
2. Manages the brand's Social Media pages and engages with posts, comments, and private messages.
3. Regularly updates the FAQs sheet.
4. Reports to the Marketing Manager.