Monica Vinader Ltd is hiring: Boutique Store Manager - Fashion Island Boutique i

Job Title: Boutique Manager

Location: Fashion Island, Newport CA

Reporting To: US Retail Area Manager

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

The Boutique Manager role is an exciting opportunity to help:

1. Drive sales and exceed targets through exceptional customer service and building a client business
2. People management and coaching to deliver the above
3. Maximise store efficiency through operations management

What you’ll do

Key responsibilities:

Driving Sales

• Drive and exceed the sales budget
• Develop and implement an action orientated business plan for your location
• Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised
• Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
• Ability to train and offer all services consistently (Welding, Engraving and Monogramming)

• Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
• Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events

Building a Strong Team

• Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
• Coach and develop your team through feedback and regular performance reviews to help them develop their career
• Manage the team in accordance with company policy and procedures, escalating issues as they arise
• Support the recruitment process, interviewing candidates and compile feedback from trial shifts
• Implement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customers

Clienteling

• Collect and update customer information to ensure efficient use of client book and accurate data capture
• Develop and maintain client relationships in line with Monica Vinader company guidelines
• Assist Marketing with arranging boutique events

Delivering Efficiency

• Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all times
• Ensure in store experience is in line with the guidelines and Brand standard
• Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues
• Ensure accurate payment processing and cash handling through regular training of your team
• Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team

Cash Handling and Payment Processing

• Ensure sufficient staff training is carried out prior to staff processing payments
• Process payments, refunds and exchanges accurately following company guidelines
• Open/close/reconcile tills daily investigate any discrepancies fully, report issues to Boutique Manager
• Managing petty cash in absence of Boutique Manager

Stock Management

• Adhere to Monica Vinader Stock Management policy
• Report discrepancy/stock loss incidents to Boutique Manager

What you’ll bring

• Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
• A demonstrated passion for customer service and delivering exceptional customer experiences
• People management skills and an ability to deal with escalations effectively
• Commercial awareness with a track record of improving sales, KPIs and driving targets
• Excellent communication and interpersonal skills
• Ability to work well under pressure in a fast paced environment with a flexible approach
• Organised with an ability to produce quality work within deadlines
• Proactive approach with a solution focused mindset at all times

What we can offer:

• Full time hours of 40 per week
• Competitive base salary and vacation entitlement
• Opportunity to earn quarterly bonuses
• Private Healthcare Scheme
• 401K
• Generous staff discount

To be successful at Monica Vinader...

• You are a doer
• You’re a team player
• You’re humble
• You are honest, straightforward and transparent
• You are a good teacher/mentor (approachable and accessible)
• You want to get your hands dirty
• You solve problems
• You are resilient
• You are flexible
• You are entrepreneurial, smart, and passionate
• If you don't know something, you say so. Then go figure it out quickly
• You love working in a creative environment
• You have a sense of humour
• You are an insatiable learner

Additional Requirements

• Ability to document your authorisation to work in the United States

Travel Requirements

• Occasional travel to the UK may be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

• Customer Obsessed: Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
• Caring: We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
• Fast Paced: We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
• Exceptional: We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
• Commercial: We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.

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