Technical Writer Job at DocuSign, Inc. in Chicago

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.

What you'll do

As a Technical Writer, you will create clear, user-friendly documentation and content that helps customers understand and effectively use our products. You will focus on developing content for our products, product integrations, and apps, ensuring it meets the needs of both internal and external users. This role requires attention to detail and the ability to simplify complex information. You will work closely with engineers, product managers, and other team members to produce documentation that supports product adoption and enhances user experience.

This position is an individual contributor role reporting to the Manager, Product Documentation.

Responsibilities

• Design, create, and publish content that is clear, accurate, and easy to understand.
• Develop and maintain technical and feature documentation for a range of audiences, including commercial end-users and enterprise admins.
• Ensure timely delivery of content that aligns with product releases and quality standards.
• Collaborate with internal teams, such as engineers and product managers, to gather information and incorporate feedback into documentation.
• Use feedback and data to make informed content decisions and improve documentation.
• Contribute to content standards and guidelines, ensuring consistency and clarity.
• Lead individual projects effectively, meeting deadlines and balancing multiple tasks.
• Review and revise existing content to ensure it meets current standards and user needs.

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

What you bring

Basic

• 2+ years of experience in technical writing or a related field.
• Experience with creating technical documentation, preferably in a high-tech environment (i.e., SaaS, software, or hardware).

Preferred

• Strong communication skills, both verbal and written.
• Experience writing for a variety of audiences, including enterprise customers.
• Familiarity with structured-authoring frameworks or tools (e.g., DITA).
• Ability to use feedback to improve content and contribute to documentation quality.

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

• Illinois and Colorado: $79,100.00 - $102,800.00 base salary.
• Washington, New Jersey and New York (including NYC metro area): $79,100.00 - $108,550.00 base salary.

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. We ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, and to build lasting relationships.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.

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