Paradies Lagardere is hiring: MAC Artist in Charlotte

PRINCIPLE ACCOUNTABILITIES:

• Customer Service
• Greet customer within 30 seconds upon their arrival- ask if they need assistance, if unable to assist customer at that time, ensure that someone will be there shortly (based on standards communicated during Basic Training)
• Provide welcoming, personal, professional and consistent service to all Customers at all times
• Ask questions, investigate preferences, listen to customer, make the experience interactive by following the IMAC (Interactive Service Between MAC Artists and Customer) process
• Suggest group of appropriate products and/or colors to meet and exceed customers' needs
• Assist customers with product/services selection and information
• Demonstrate effective communication skills, the well-executed and expedient application of makeup to achieve the look the Customer desires. Sample products as applicable.
• Inform customers of M• A• C consciousness programs and philosophies
• On closing the sale, thank the Customer, invite the Customer to a future visit and process the transaction through the POS system.
• Practice current good counter practices

• Sales
• Obtain Customer data for M• A• C Addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team's goals in term of service, sales and company objectives
• Keep informed about products/company information/store information
• Actively participate in store theme days and events and new product launches
• Study the Skills Certification requirements and complete as many skill sets as appropriate
• Actively participate in M• A• C training sessions and partnered store mandatory training sessions

• Maintaining Work Environment
• Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day's business
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order.
• Clean or replace any broken or damaged products
• Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.
• Inform management of any store maintenance issues
• Inform management of any Health and Safety issues which might lead to accidents

• Administrative Assistance Activities
• Complete assigned projects such as counting expiration dates, batch codes on products, compiling information on transfers and RTV's
• Assist with inventory counts
• Submit accurate time worked in voice response system in appropriate time period
• Complete appropriate Customer correspondence as required.
• Adhere to proper security procedures regarding handling of cash and assets

• Assist in Inventory Management
• Assist in stocking of all counter supplies and inventory on a daily basis as required
• Assist in merchandising and re-stocking all products on the floor in showcases and cabinets every morning and as needed throughout the day
• Arrange for product transfer from other stores if customer wants product currently unavailable at your counter
• Communicate low on stock and out of stocks to Retail Manager
• Assist in the proper rotation of stock

POSITION REQUIREMENT:

Education:

•A minimum grade 12 education.

Job-Related Skills:

•Excellent customer service, communication, organizational skills and time management skills.

Job-Related Experience:

•Cosmetic experience preferred.

Analytical/Interpretive Skills:

•Ability to assess customer needs and make recommendations.

Additional requirements:

•Ability to work in a fast paced environment including evenings and weekends.

•Professional demeanor and ability to be flexible and handle change in a positive manner.

EFFORT:

• This position requires excellent communication skills to be performed on a daily basis.
• This position requires moderate physical effort.
• Some unpacking and packing of materials is required when restocking the floor supplies.
• There may be moving and setting up of displays and other events taking place in your location.
• At counters, one must stand nearly 8 hours.

WORKING CONDITIONS:

• Retailed Partnered Stores, Freestanding M• A• C Stores (retail selling floor).