Service Writer Job at Performance Honda in Fairfield

Job Type

Full-time

Description

We are actively seeking highly qualified Service Writer candidates with a minimum of 2 years of automotive experience. You will play a crucial role in delivering personalized assistance for all maintenance and repair services, including our Express Maintenance service. At Performance Honda Fairfield , we place a premium on having a knowledgeable Service Writer who not only understands our products but also provides authentic, trustworthy advice to our customers. Your expertise is essential to our commitment to excellence.

• $55,000.00 to $110,000.00 Annually (Experience-Based)
• Hours are Monday - Friday 7 am to 5 pm
• Alternating Saturdays 8 AM to 3 PM (Closed Sundays)

At Performance Honda Fairfield, we prioritize a positive and dynamic workplace that directly supports career growth and increased responsibility. Our dedicated leadership team is committed to guiding you every step of the way. We're conveniently located on Route 4, just off I-275 , ready to help you advance your career.

Why Choose Performance Honda Fairfield ?

• The service drive is climate-controlled
• Well lit and clutter free workplace
• BRAN NEW fully equipped break room
• Electronic Golf in Break Room !!

Available Employee Benefits :

• Paid vacation and PTO
• 401k retirement plans With a Generous Company Match !
• Medical insurance
• HSA or FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life insurance
• Generous employee discounts on vehicles, parts, and service!

Requirements

Requirements

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customer's and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a "promise time" for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer of any delays to the "promise time" and why; before the "promised time" for pick up
• Close all repair orders and review with customers as they pick up their automobiles

Qualifications:

• 2+ years of Service Writer experience preferred
• High school diploma/GED preferred
• Competent level of computer literacy
• Substantial time management technique
• Have a general understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Possess a driving record that allows you to operate customer and company vehicles
• Performance Honda Fairfield is a drug-free workplace