Client Services Assistant

The Client Services Assistant is responsible for supporting W. W. Norton's Client Services department and facilitating a productive collaboration between W. W. Norton and our distributed client publishers. This role involves working with our client publishers and colleagues in multiple departments within W. W. Norton and our warehouse, and will enable the successful candidate to learn about many aspects of the process of producing and selling books. This position is best suited to someone who can multitask extensively, see bigger objectives and set priorities, and enjoys working with many colleagues both internal and external.

Working closely with the Client Services team to help bring to market hundreds of titles per year, the Assistant deals with categories as varied as literary fiction, art, comics, cookbooks, nonfiction, poetry, and children's books. This dynamic and highly collaborative role is unique in that it involves working not with a single publisher, but with all of our distinguished client publishers, which include New Directions, Fantagraphics, Tin House, Thames & Hudson, Yale University Press, Harvard University Press, Akashic, The Experiment, Penzler, Abbeville, Tilbury House, and more.

The Assistant reports to our Client Services Director and works closely to support our University Press Sales Director.

Essential Job Responsibilities Include:

• Support the Client Services team by liaising with client publishers, the sales department, and the warehouse, to ensure that the needs and expectations of our client publishers are met
• Maintain seasonal schedules for client publishers
• Schedule and join seasonal launches and sales conferences with client publishers
• Schedule and join weekly, biweekly, and monthly meetings with client publishers
• Oversee seasonal new title setup in our proprietary title data management system
• Help support clients' metadata needs and resolve metadata issues as they arise
• Manage Edelweiss catalogs and ensure metadata and sales and marketing materials are complete and optimal
• Review daily and weekly client sales reports and monitor performance of key titles by market channel
• Consolidate and share media updates with the sales department
• Manage sharing galleys, digital ARCs, and other sales materials on behalf of our client publishers
• Assist with all aspects of client onboarding
• Liaise with other key departments within W. W. Norton, including the metadata and trade sales operations departments, as needed

Please note: This job description is not designed to cover all activities required of the employee.

Required Qualifications:

• Excellent written and verbal communication skills
• Excellent organizational and project management skills
• Proficiency with Microsoft Excel
• Employment eligibility to work with W. W. Norton & Company in the U.S. is required
• Must be able to work from Norton’s New York City headquarters

Compensation and Benefits*

Currently available benefits include:

• Annual compensation for this position is $48,000. All salaries and salary ranges posted by Norton may vary depending on experience, skills, location and like considerations
• Generous paid time off, paid holidays, and summer Friday afternoons beginning in July
• Generous health benefits, including PPO and EPO medical insurance options, vision insurance, dental insurance, flexible spending accounts for healthcare, dependent care and commuter, gym membership reimbursement, and more. Coverage for spouses, domestic partners, and dependent children is available.
• Profit-Sharing and 401(k) benefit plan with discretionary contribution matching by employer
• Disability and life insurances
• FMLA, parental and other leave
• Employee Assistance Program (for mental health, financial planning, and other needs)
• Company-provided laptop
• Employee discounts on Norton books
• Limited matching of employee donations to eligible non-profit organizations

*All policies and benefits described are subject to change at any time.

About Norton:

W. W. Norton & Company is the oldest and largest publishing house owned wholly by its employees. W. W. Norton & Company strives to carry out the imperative of its founder to “publish books not for a single season, but for the years.” In college publishing, that imperative applies not only to books, but also to an ever-growing list of essential print and digital resources that support teaching and learning. For more information about the Company, visit us online at: http://www.wwnorton.com.

W. W. Norton & Company is an equal opportunity employer. Employment with W. W. Norton is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, age, color, sex, religion, veteran status, national origin, marital status, mental or physical disability or any other legally protected status. Those applicants requiring reasonable accommodation to the application/interview process should notify the human resource manager.